Join ETC as an Information Technology Specialist to help us deliver technical excellence and outstanding customer service in a team environment, where each member radiates our core values of integrity, excellence, collaboration, innovation, and passion. This os a part-time opportunity for someone to work at our office in Louisville, Kentucky.

Works independently under general direction of Quarterhill Director of IT and direct supervision of ETC Information Technology Lead; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal. Candidates must have strong work ethic and possess the ability to work with minimal supervision.

Essential Functions:

The candidate will administer help desk support to users at all levels onsite. Tasks will include, but are not limited to:

• Provide technical assistance and support for all incoming queries and issues related to computer systems, software, (IVR) and hardware.
• Image new workstations as needed.
• Install, test and configure new workstations, peripheral equipment and software.
• Respond to email messages and ticketing system for customers seeking assistance.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Take ownership to monitor and respond quickly and effectively to requests received through the IT helpdesk and Central Support for escalations.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Maintain inventory of all equipment, software.
• Report on compliance of software licenses and patch levels.
• Respond to virus and malware remediation.
• Administer user accounts in Active Directory, 3rd party applications as well as internal applications.
• Identify and recommend solutions to reoccurring issues or needs.

Competencies:

• Ability to triage and understand highly technical software and hardware problems
• Very well organized and ability to prioritize and coordinate multiple issues concurrently
• Excellent ability to communicate (verbally and written) as this position will communicate directly with end users.
• Maintains regular and predictable attendance for assigned shift.

Work Environment:

• Work will be primarily performed indoors in varied settings like workstations, server rooms and conference rooms.

Physical Demands:

• Must be able to lift equipment up to 40lbs on a regular basis.

Required Skills and Experience:

• High school Diploma or equivalent required
• Two or more years working in a Support Services/Help Desk environment a plus
• Intermediate user administration of office 365
• Beginner knowledge Cisco networking hardware
• Understanding of PCI and SOC concepts
• Intermediate knowledge of Windows operating systems (Windows 10, Server 2012) GPO
• Beginner knowledge of PowerShell scripting