Position Description

The Senior Manager of Revenue Operations will be responsible for the day to day oversight of the Revenue Operations team. The Senior Manager of Revenue Operations manages all functions of the organization’s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations. Excellent communication skills, analytical abilities, and leadership qualities are also essential for this role. This position reports to the Director of Revenue Operations.

Candidate Responsibilities

• Function as the primary liaison and subject matter expert for Eleanor’s revenue cycle team
• Contribute to the day-to-day operations on all issues related to the revenue cycle function, provide analysis, create written processes and train others in implementing a cross functional revenue cycle team
• Oversight of the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing
• Oversee and streamline billing and collections processes
• Personnel management, including staff development, hiring, and retention
• Build effective collaborative relationships with cross-functional, organizational stakeholders, like Clinical Operations and Member Services, to drive efficiency and performance.
• In conjunction with Eleanor’s accounting and finance team, implement procedures and reconciliation for Accounts Receivable to ensure that AR aging remains current and payments are collected in a timely manner
• Oversight of large scale revenue cycle sponsored projects and initiatives 
• Undertake a variety of projects such as creating custom reports, analyzing data, writing
• documentation, or finding solutions to workflow challenges
• In partnership with the various functions within the revenue cycle team, develop strategies to improve and accelerate the revenue cycle process
• In support of the Director, help maintain documentation of team processes and procedures, including operating manuals and training materials.
• Assist the CFO and Finance team with special projects as deemed necessary

Candidate Qualifications:

• Minimum 8 years revenue cycle experience
• Minimum of 3 years in a supervisory role
• Knowledge of professional fee billing, reimbursement and third party payer regulation and medical terminology is required
• Proficiency with Microsoft Office, particularly Excel
• Strong interpersonal and organizational skills
• Strong leadership and personnel management skills
• Detail-oriented with an aptitude for numbers
• The ability to work in a fast-paced and sometimes ambiguous environment

Preferred:

• Behavioral Health and substance use disorder experience preferred
• Experience with value-based care or alternative payment models preferred 
• Athena experience preferred
• Bachelor's degree

Compensation & Benefits:

The total target compensation range for this position is $80,000-95,000. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Flexible PTO policy - unplug, relax, and recharge!
• 9 observed company holidays 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions

• Virtual health and wellness visits covered by our medical plan. 

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Types: Full-time