Position Title: Community Liaison
Reporting to Administration
Overview: Community Liaison is to manage communication between local community organizations
and community citizens. Our Community Liaison also fosters connections between our agency and the
clients/ families that we serve.
Responsibilities:
 
a) Screen inquiries about Elders Choice of PA Care services via telephone.
b) Fill out Request for Service form and document on the form the referral source. 
c) Conduct assessments for potential consumers seeking 24/7 live-in care services with Elders Choice of PA.
Assessment occurs at private homes, independent retirement communities, hospitals, and acute and sub-acute rehabilitation centers. 
d) Assist with credentialing direct care workers, setting up interviews for client opportunities and auditing their files to ensure compliance with DOH licensing standards such as criminal background checks, TB screenings, job references and competency exams.
e) Builds relationships with rostered direct care workers.
f) Educate clients and direct care workers on how to fill out and ensure accuracy on the long-term care insurance forms when applicable.
 
g) Outreach to Elders Choice of PA's client, families, power of attorney’s and guardians by calling or visiting time to time to show “Good Will.” 
h) Take telephone calls, text and email during and after working hours. 
I) Marketing & Outreach to the community to acquire new clients
Required skills, education and experience: College degree in Social Work preferred. Any certifications or license welcomed. A minimum of three years working with older adults in the healthcare field. A Social " people person", energetic , must have good communication, listening, networking and strong organizational, basic computer skills and willing to enhance skills and education when necessary. 
Compensation: $25.00 per hour w/ bonuses