JOB PURPOSE: The Phlebotomist collects, draws samples, and processes laboratory orders and prepares specimens for testing for diagnosis, treatment, and prevention of disease. Provides excellent customer service to our patients, external and internal customers.Provides and fosters a positive, professional, and productive environment with the laboratory department.

The primary goal of the El Rio Health Phlebotomist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:

World Class Experience for staff and patients

Healthier patients and employees

Positive Financial Result

Essential Job Functions:

• Functions as Phlebotomist performing blood draws by venipuncture for all ages.
• Monitors quality control on all supplies, equipment, and appliances at all drawing sites.
• Performs insurance verification through the computer using the intranet, practice management system, and phone.
• Greets and check in patients onto the practice management schedule, collect co-payments, open and close postings of all collections, and submission of money bags to accounting.
• Prepares and provides instructions for collection of patient samples.
• Learns and maintains all of recording and filing systems within department.
• Delivers all Stat or Critical results to provider or RN staff as needed.
• Inputs laboratory orders for El Rio and reference laboratories in electronic health record system or laboratory information system.
• Retrieves patient results from all laboratories systems upon requests.
• Complies with all laboratory and facility policies and procedures.
• Orders supplies needed for specimen collection, specimen transport, and office supplies from department and reference laboratories.
• Responsible to ensure all sample collection supplies are of quality.
• Provides a work environment safe and free from hazards; immediately address or inform management of safety issues or potential hazards; adhere to Health and Safety Policies and Procedures.
• Participates in all safety programs, which may include assignment to an emergency response team.
• Process and separates blood from serum and prepares samples for testing.
• Prepares all send out samples to reference laboratories according to reference laboratories requirements.
• Maintain exceptional level of customer service; address and resolve complaints; serve as an example by providing excellent service to internal and external customers, employees and patients.
• Resolve and troubleshoot test in question or missing specimens from reference laboratories.
• Resolve all missing encounters and resubmit missing charges.
• Provide support for patient invoices from reference laboratories.
• Coordination of dispatch and courier pick up requests for STAT specimens.
• Travel to other clinic locations when needed.
• Consults with clinicians and medical staff on matters related to laboratory services.
• Maintains phlebotomy, PKU, Stat, redraw, rejection, temperature, and critical/panic logs.

Minimum Education and Experience:

· High School Diploma or G.E.D.

· Two (2) years’ experience as a or Phlebotomist or Medical Laboratory Assistant.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Cardiopulmonary Resuscitation Certificate (CPR) from an American Heart Association (AHA) accredited program.
• Certificate from accredited school for Phlebotomy - Required, no exceptions.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Four (4) years’ experience as Phlebotomist or Medical Laboratory Assistant.
• Bilingual (English/Spanish) with the ability to speak, read, and write in both languages effectively.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.

Job Types: Full-time, Part-time, Per diem

Pay: $17.52 - $22.10 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic
• Medical laboratory

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends

Experience:

• Phlebotomy: 2 years (Required)

License/Certification:

• Certified Phlebotomy Technician (Required)

Work Location: In person