• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Address customer concerns in reference to products, services rendered or employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers and proper prep procedures
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work to allergen information and safe practices
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
• Represent the company in a professional manner at all times
• Maintain and enhance the company's image when interacting with guests, associates and vendors
• Must be able to communicate well and get along with others
• Computer literate

• High school diploma or GED certificate is preferred
• Food handling certification and experience is essential in food service industry positions
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Experience managing the daily staff of a restaurant or retail store
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred
• Ability to use company databases and software, as well as the ability to troubleshoot common software problems
• Effective in prioritizing daily tasks while accounting for unforeseen challenges

El Pollo Loco is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.