Consultant

Location : Remote

Job details :

• Help college and university clients to develop business intelligence strategies
• Perform implementation services such as training, functional consulting, and technical support
• Develop and deploy business intelligence solutions based on supported Ellucian Colleague reporting tools including Argos and Ellucian Insights using data sourced from Colleague and the Colleague Operational Data Store (ODS)
• Develop and deploy business intelligence solutions across other Ellucian solutions to help drive reporting strategy at Ellucian.
• Accountable for all aspects related to service delivery of our CRM solution.
• Includes driving delivery improvement and engaging with our higher education customers.
• Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identify and remediate issues that impede enabling customer greatness.
• Drive innovative and transformative strategies which will ensure successful SaaS implementations.
• Oversee work to scope services in collaboration with sales support teams and Account Executives to address customer needs while driving healthy Professional Services delivery and customer success.
• Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
• Proactively prepare for and deliver high quality implementation consulting services.
• Success will be measured by customer satisfaction, achievement of project and utilization targets.
• Consult with customers to drive performance improvement. Own problems, execute with precision and professionalism.

Requirements :

• 2 years of demonstrated experience solving business challenges using Argos or Ellucian Insights.
• 2 years of experience with Colleague tables across the entire Colleague software suite.
• 2 years of SQL programming skills in a data warehouse environment.
• CRM experience (ideally MS Dynamics, 5-8 years).
• Implementation and upgrade experience (3 years).
• Product experience, including consulting experience on relevant solutions.
• Strong communication and presentation skills. Must present a professional demeanor.
• Ability to communicate to C-level and project leaders both internally and externally.
• Enabling delivery readiness, problem solving and root cause analysis.
• Experience developing and mentoring other consultants.
• Strong prioritization skills, able to manage activities based on business impact.
• Able to multi task and meet deadlines.
• Support and demonstration of Ellucian values.
• Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.

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Last updated : 2024-05-09