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Job Title: NOC (Network operation center) Engineer
Location: Jackson, MI (Onsite from day 1)
Job Description:
· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
· Monitoring and escalation of critical application as per the SOW.
· Generate and publish Application performance report
· Provide notification to customers and the service teams for Severity 1 events.
· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
· Central point of contact for technical support teams including status updates for on-going incidents/events.
· Must have aptitude and attitude to learn / work on new technologies.
· Should be willing to work in shifts 24x7.
· Create, update and document system processes and tasks as required.
· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
· Work Closely with Wireless technology groups
· Cisco IOS and APIC
· Juniper JUNOS
· Palo Alto firewalls
· Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
· SDN Technology ( SDWAN , NSX or Similar)
· Layer 2 and 3 network concepts
· Routing protocols, OSPF and BGP
· Troubleshooting connectivity issues
· WAN networking concepts
· Network documentation
· IT Service Management applications
· Monitoring Tools & automation concepts
Basic Requirements
· 4 Years supporting event monitoring is preferred.
· Hands-on experience with the following:
o Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools experience will be considered.
o Incident Management and handling
o ITSM Tool (ServiceNow)
o Telecommunication Equipment Knowledge (Radio, Wireless Networks,
o IT communication Tower Hardware.
o Application monitoring experience, SAP Monitoring preferred. ( Tools – SolMan, CA Wily)
Job Type: Full-time
Salary: $13.93 - $34.28 per hour
Experience level:
Schedule:
Application Question(s):
Experience:
Ability to Commute:
Ability to Relocate:
Willingness to travel:
Work Location: In person
Full Time
$100k-121k (estimate)
01/26/2024
05/23/2024
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