Upholds the Core Values as determined by the management team. Primary responsibility for all positions is to Amaze Every Customer Every Time. Sales associates are responsible for engaging the customer and determining their needs and project requirements.
Essential Duties and Responsibilities
Help put away merchandise. Maintain your assigned department: Keep clean, organized, and fully stocked.
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a Speed is Life attitude. Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps, and side wings.
Handle special orders for all non-stock items. It always takes two associates to say No. Never tell a customer no without checking with a floor supervisor, assistant manager, or store manager.
Watch for shoplifters and take action in line with company policy that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
Serve Customers storewide utilizing the S.A.L.E.S. process and provide needed advice or information, greet customers as soon as you encounter them.
Actively participate in store communication and initiatives including striving to reach posted company goals and metrics (e.g., Communication Board, Daily Huddle, store contests, etc.)
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule greet and/or acknowledge all customers within five feet of you all the time.
Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions so you can tell customers about special sales.
Always wear your radio and headset to effectively communicate with other associates or management.
Assist customers with large or heavy items as needed.
Offer customers a shopping basket or Ace bucket for their shopping use.
Assist in the training and development of peers.
Required Knowledge, Skills, and Abilities
Able to communicate professionally with customers and team members.
Ability to use Epicor Eagle, computer, telephone, and other equipment as needed
Skilled at providing prompt, friendly and attentive customer service.
Willing to learn all areas of the store and help train others and proven track record of being a team player.
Knowledge and experience of various departments is strongly desired.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible, including days, evenings, weekends, and holidays.
Bilingual (Spanish) verbal and written communication skills strongly preferred.
Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period, walk, reach, and bend to perform job duties.
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.
Job responsibilities may change based on the needs of the business.
Benefits
Medical Plan Coverage for full time employee where company pays 75% of employee premium. Employee is able to cover family members at employee's cost.
Paid Sick Leave accrues at the rate of 1 hour for every 40 worked per Washington state guidelines
Paid Vacation accrues at the rate of 1 hour for every 40 hours worked
Dental, Vision, Life Insurance optional coverage paid by employee
Employee Discount
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
Weekends are required. See job description for additional information. Must be 18 years of age.