Client Services InternThe Client Intern assists the Client Services team with CS activities for Latin America and Brasil.KEY RESPONSIBILITIESOperationally support the client service strategy implementation:* Assist in applying the strategy by adapting the CS global market policy and service management to local specificities.Pilot the CS activity, monitoring, analysis, and reporting:* Reporting: Ensure the follow-up of the main indicators linked to CS.* Ensure Client satisfaction, control delays, return unrepaired, guarantee, turnover, discount & gratuities, activity business, and performances.* Assist the CS Manager with collaborating with boutique managers to explain, train, and apply the CASS policy in the POS/BTQs/workshops.Client Experience follow-up:* Assist in generating the experience Barometer process for retail and E-commerce: Liaise between Cartier International and local Boutiques regarding mailings and extractions.* Discuss the relevant action plan following the results with the direct manager.* Complaint management* Assist in following up on complaints received in the boutiques, workshops, and POSs.Ensure that the service and client approach are always consistent with the actions taken.Job Profile:* Bachelor's degree preferred but not required, especially in Business or marketing.* 1-2 years of experience in customer service, preferably in retail.* Luxury Jewelry and/or Watchmaking experience is a plus.* Must be able to create spreadsheets using Excel.* Must be able to create presentations using PowerPoint.* Excellent communication and negotiation skills.Technical Skills / Abilities:* Ability to implement short and long-term projects.* Maturity, ability to adapt, Customer oriented, demonstrates assertiveness, self-confidence.* Problem-solving and process management skills.* strong leadership skills.* Good interpersonal and influencing skills with cross-cutting teams.The successful candidate will have the following personal qualities:* Must be fluent in English and Spanish; Portuguese is a plus.* Good interpersonal and influencing skills with cross-functional teams.* Excellent communication and negotiation skills.* Self-confidence, Empathy, Emotional control, Rigor, Discernment, Assertiveness, Curiosity.* Customer-oriented, business acumen.* High level of integrity and widely trusted.* Attentive and patient.* Ability to actively listen to people's needs and act as a team player.* Hands-on attitude.Learn more about life at Cartierwww.careers.cartier.comRichemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.Learn more about the Group RichemontLearn more about life at Cartier#J-18808-Ljbffr

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