Efficient Air Service of Riverdale, NJ is actively searching for a full-time Customer Service Rep to join our HVAC services team. This dispatch position earns an industry-competitive wage of $17-28/hr, and we offer some amazing benefits including health and vision insurance, a 401(k) plan plus match, paid time off, and opportunities for advancement. Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career in dispatch services, apply today!

THE HISTORY AND CORE VALUES THAT GUIDE EFFICIENT AIR SERVICE

Efficient Air Service is a family-owned business founded in 2005 by Albert M. Balonze, Jr. Since then, we have strived to take pride in our work, be honest, and have the integrity it takes to gain repeat customers. Our continuously trained technicians are confident in their abilities to provide 100 percent satisfaction on any and every job, each time.

In the field and in the office, our employees support one another in this fast-paced environment. We are a dedicated team of friendly attitudes with a strong work ethic. Our team is the backbone of our company which is why we celebrate their individual successes and growth, as well as the overall achievements of the company. As the company grows, we continuously work to preserve our core small business values by treating our employees with respect and integrity.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP

Your primary goal in dispatch services is to ensure ultimate scheduling efficiency. Maximizing time and efficiency, you work hard to ensure that customer expectations are exceeded. You spend your workday in the office on the phone or computer thriving in a fast-paced office environment. Your friendly disposition and dedication to exceptional customer care comes through in every interaction you have with both clients and crew! Through phone calls, you inform clients of arrival times or any potential delays. You happily adjust for any rescheduling needs. As an efficient dispatcher, you work hard to stay organized in order to not fall behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!

QUALIFICATIONS

• Completed high school diploma or equivalent
• 1-3 years customer service and/or HVAC dispatcher experience
• Competent knowledge of concepts, practices, and procedures related to dispatching
• Great phone skills required!
• Light Sales experience a plus
• Strong grammar and writing skills
• Capable of accurately using Microsoft Office applications (Outlook, Excel, Word)
• Excellent customer service skills
• Ability to sit for long periods of time

• HVAC office experience a plus but not required.
• Knowledge of Service Titan and Quickbooks is a plus!

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced environment? If so, you may be a great fit for this Dispatch Services / Customer Service Rep position. Apply now!

ARE YOU READY TO JOIN OUR TEAM?

If you feel you'd be perfect for this Customer Service Rep position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 07457