Position Overview: Are you a tech enthusiast with a knack for problem-solving? We're on the lookout for a versatile Desktop Support Administrator to bolster our IT team in St. Louis, MO. As a crucial member of our team, you'll be entrusted with a broad array of responsibilities, spanning from physical inventory management to cybersecurity.

Key Responsibilities:

Physical Inventory Management and Annual Asset Audit:

• Conduct regular audits to keep track of IT hardware and software assets.
• Lead annual comprehensive asset audits to ensure inventory accuracy and identify optimization opportunities.
• Maintain and update inventory records in adherence to company policies.

End-User Hardware Deployment:

• Set up and configure desktops, laptops, and peripheral devices for our team members.
• Collaborate with vendors for procurement and warranty services.
• Oversee annual upgrades to enhance our technology infrastructure.

Ticket Management:

• Prioritize and resolve support tickets submitted to the helpdesk promptly.
• Maintain meticulous records of all tickets and report monthly metrics to management.

SLA Compliance:

• Partner with Level 1 support personnel to monitor and uphold service level agreements.
• Identify and address any issues impacting SLA compliance proactively.

Support Escalations:

• Manage and resolve support escalations from Level 1 technicians or end-users.
• Coordinate with other IT teams or external vendors to expedite resolution of escalated incidents.

Documentation:

• Create and maintain comprehensive documentation for IT processes and system configurations.
• Develop user guides and FAQs to empower our team with troubleshooting resources.

Employee Termination Process:

• Execute the IT aspects of employee offboarding, including account deactivation and asset retrieval.
• Ensure compliance with data preservation and confidentiality policies.

System Patching:

• Regularly update and patch systems and software to bolster security and efficiency.
• Monitor systems for vulnerabilities and maintain patching compliance with IT standards.

Network Troubleshooting:

• Identify and resolve network connection issues using fundamental troubleshooting methods.
• Provide support for Zscaler client connectivity issues and demonstrate proficiency in routing and subnetting.

VMware vSphere Experience:

• Possess a basic understanding of VMware vSphere virtualization infrastructure.

Microsoft 365 and Entra ID:

• Administer Microsoft 365 services to enhance end-user productivity and collaboration.
• Manage user accounts and access permissions using Entra ID or similar identity and access management tools.
• Assist in maintaining application deployments using Intune/Endpoint.

Understanding Cybersecurity Risks:

• Stay abreast of emerging cybersecurity threats and vulnerabilities.
• Monitor desktop systems and network traffic for signs of suspicious activity or unauthorized access attempts.
• Respond promptly to security incidents or breaches, documenting incident details and reporting findings to the cybersecurity team and management.

Qualifications:

• Associates degree in computer science, Information Technology, or related field.
• 2-3 years of experience in a desktop support administration role with increasing responsibility.
• Strong understanding of network design, configuration, and security principles.
• Excellent problem-solving skills and ability to thrive in a fast-paced environment.
• Effective communication skills and ability to collaborate across departments.

Certifications Required: CompTIA A and Network

If you're ready to embark on an exciting journey where your skills are valued and your expertise makes a difference, apply now to join our team as a Desktop Support Administrator!

EFC International is an equal opportunity employer offering competitive compensation and benefits packages. Join our team and play a crucial role in our continued success within the fastener industry!