5 Support Analyst Jobs in Saint Louis, MO
Edward Jones is Hiring a Support Analyst Near Saint Louis, MO
You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.
About The Team
Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software.
What You'LL do
- Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements
- Identify and drive necessary knowledge-based changes.
- Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides.
- Responsible for some holiday coverage as a regular function of the department.
- Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality
- Bachelor’s degree or equivalent experience
- Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting.
- Basic knowledge of tools and technologies to monitor and diagnose branch connectivity.
- Proficiency with Windows and MacOS
- Proficiency with networking and networking concepts
- Proficiency with Office 365 software and terminology
- Proficiency with mobile devices such as IOS and Androids
- Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals
Job Summary
Full Time
$57k-71k (estimate)
07/27/2023
06/01/2024
JAFFREY, NH
15,000 - 50,000
2018
$50M - $200M
Related Companies
The job skills required for Support Analyst include Microsoft Office, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.
