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In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test-and-learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.
The Service Management Office department at Edward Jones is responsible for driving efficiency through the use of IT Service Management and other best-practice frameworks, that enable the Digital Environment. Responsible for continuous evolution to maintain alignment with Digital Strategy and continuous maturity of our ITSM process and procedures to maximize the efficiency and effectiveness of our offerings. You will be challenged to bring a fresh perspective that helps further align and mature our ITSM products (ServiceNow) in line with the overall Digital Strategy.
About The Team
We're currently expanding our team, including an opportunity for a Digital Product Manager II to lead our ITSM product (ServiceNow) offerings. As a key leader on the team, the Digital Product Manager II combines deep subject matter expertise, vision and strategy, systems thinking, and product management capabilities to produce highly integrated and effective digital solutions and tools.
Position Responsibilities:
Essential Responsibilities will include but are not limited to:

• Reporting to the Service Management Office Leader, the ITSM Digital Product Manager II will focus on developing an internal team consisting of multiple agile product owners and business analysts to own all aspects of the web & mobile tools for IT Service Management. This individual aligns strategy to execution through the development and maintenance of a product roadmap, outlining the body of work expected now, next, and into the future
• Work with key stakeholders and business partners, this role will help create the vision for ITSM Products' role in the complete human-centered experience and will serve at the forefront of driving solutions to provide the best possible associate and branch experience.
• Responsibilities will include identifying business opportunities and directing team activities to achieve desired outcomes by gathering requirements, designing workflows, and supporting development and implementation efforts.
• Serve as the primary product leader, developing deep subject matter expertise for IT Service Management Tools
• This work includes the management of system plans and supporting artifacts encompassing resource needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised value. Success in this role requires depth and breadth of subject matter experts inside and outside of the product, as well as a foundational understanding of Product Management and Design Thinking, and the ability to expand these capabilities within the organization.
• The Digital Product Manager II will be responsible for setting clear expectations of accountability across matrix teams of chapter roles to achieve positive team health, improvement of product execution, user experience, system stability, product quality, and business value.
• This individual will additionally advise and align with adjacent product teams, maintain currency and capacity reporting, develop reporting to track product velocity through KPIs in line with product teams, and ensure a consistent and cohesive progression of the department's strategy.
• The Digital Product Manager II is responsible for owning product epics and may be asked to assist with the refinement of portfolio epics.
• To be successful in this role, the Digital Product Manager II must possess the ability to work across multiple corporate divisions and all levels of associates and management to build strategic partnerships.

#Dice
What You'll Need

• Bachelor's degree in business administration, management information systems, computer science, or a related field; or equivalent working experience
• 7 years of experience required in one or more of these fields:
  • IT Service Management Tools (Service Now)
  • Digital product and/or Agile product management
  • Automation/Orchestration and Process Optimization
  • ITIL exprience (certifications a plus)
• Expert Knowledge in one or more of the following ITSM technologies:
  • CMDB, Discovery, and Service Mapping
  • Event and Knowledge Management Tools
  • Service Catalogs and Request Portals
• Product orientation, prior formal leadership experience with exceptional communication, interpersonal skills, and proven results
• Detail orientation with strong analytical capabilities to overcome ambiguity, and articulate complex technical concepts in a clear, concise, and engaging manner, ensuring comprehension among diverse audiences
• The ability to influence and drive decisions through effective communication and collaboration at multiple levels in the organization is paramount
• Teamwork/collaboration mindset with the ability to work with stakeholders throughout the organization and delegate and direct work in a way that maximizes both personal and team efficiency
• Strong documentation and business process mapping, project management, training, and presentation skills

" Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***"
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
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Check out our Canadian awards and accolades: Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $136571 - $232541
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