Job Profile Summary

Performs complex analyses of business goals, objectives, and needs of the general business
environment to align information technology solutions with business initiatives for multiple,
complex accounts. Serves as a subject matter expert and the liaison between technical
personnel and non-technical personnel.

Essential Job Functions

• Provides leadership and work guidance to less experienced personnel.
• Works with project contractors, site Training Manager, and clients to determine training
needs, training audience, training schedule, and delivery of training.
• May support provider training delivery or utilize train-the-trainer so site account staff can
train the provider community.
• Supports contractors with operations/site staff training and preparation for go-live.
Operations staff should be trained on Operational desk-level procedures. Webinar
and/or travel to account sites for in-person training of operational staff may be required.
• Develop extensive eLearning videos and training material as part of the training
program.

Basic Qualifications• Bachelor’s degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information systems, or a related field is
preferred
• 2 to 5 years of business analysis experience
• Experience working with functional groups within an organization
• Experience with relational database concepts is preferred
• Experience with CMS and MITA concepts is preferred
• Experience with Training methodologies and Learning Management Systems (LMS) is
preferred
• Basic eLearning authoring experience
• Proficiency in the Microsoft (MS)Office suite
• Excellent verbal and written communication skills
• Ability to work on multiple parts of a project
• Ability to support multiple subsystems
• Maintain confidentiality and comply with the Health Insurance Portability and
Accountability Act (HIPAA)
• Interpersonal skills to interact with customers and team members
• Presentation skills to present to management and customers

Other Qualifications• Strong analytical and problem-solving skills
• Good leadership skills to coordinate, oversee, and lead team/project members
• Proficient in personal computer and business solutions software
• Ability to work effectively in a team environment
• Willingness to travel
• Preferred experience in Medicaid Information Systems, Healthcare, and/or the Medicaid
field
• Ensures 508 compliance in all written documentation