ESC has an exciting opportunity for an IT Specialist supporting our premier client in Walworth County. The IT specialist will work onsite reporting to the Manager of IT Operations and is responsible for performing technical assignments in the installation and support of new and existing desktops, thin clients, hand-held and mobile computing equipment and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.
• Backfill the helpdesk analyst as needed.
• Troubleshoot equipment, software and Desktop LAN problems to determine a viable solution.
• Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.
• Assist when required with network and server maintenance in a multi-protocol environment, using Senior IT Support Specialist and the Network Operations team as resources.
• Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.
• Perform intermediate equipment and software upgrades.
• May interface with vendor support services.
• Perform equipment and software inventories and updates in appropriate databases.
• Assist with the maintenance of site documentation.

• Assist in the evaluation of business problems and research on new technology as directed by senior staff. Provide input to senior staff regarding client's equipment and software needs.
• Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.

QUALIFICATIONS

• Associate’s degree or Technical diploma in an Information Technology related field
• A minimum of 2 years’ professional experience with Microsoft operating systems and Intel-based hardware or a combination of education and experience.
• Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages.
• Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment.
• Strong interpersonal and customer support skills.
• Strong analytical and problem-solving skills.

Certificates, Licenses, Registrations and Other Special Requirements

• Valid Wisconsin driver license.
• Proof of minimum auto liability insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for travel locations on a daily basis.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person