The Des Moines Art Center is a world-class museum in the heart of the Midwest. With a focus on contemporary art, it has amassed an important collection exhibited in three major buildings, on the grounds, and downtown in the John and Mary Pappajohn Sculpture Park. In addition, the Art Center presents thought-provoking exhibitions, educational programs, and hands-on studio art classes.

Summary

The Security Officer I of the Des Moines Art Center safeguards and protects all assets, personnel, students, visitors and guests. Concurrent with ensuring a safe environment, this position provides excellent internal and external customer service.

Reporting Relationship
This position reports to the Director of Security and Visitor Experience and has frequent contact with peers and Lead Officers in security, maintenance, installations, education, visitor experience, museum shop, and curatorial departments. Security Officers are in constant contact with museum visitors, docent volunteers, and students of all ages.

Essential Functions
*Protection of assets, personnel and visitors
o Provides security for galleries, public spaces, studios, meeting rooms, offices, storage areas, traffic corridors. Maintains situational awareness at all times to mitigate vulnerabilities, and prevent persons from removing, vandalizing, stealing, or destroying work of art or other museum property.
o Maintains current knowledge of museum exhibitions and related security considerations for all galleries.
o Observes artwork and galleries in assigned area of responsibility for condition changes of any kind; promptly reports inconsistencies and potentially harmful conditions such as environmental effects (water leak, humidity, temperature, condensation, etc.) to the Director of Security and Visitor Experience or a Lead Officer.
o Responds to emergency calls for assistance, administers first aid and records details of visitor incidents as needed.
*Internal and external customer service
o Respectfully remind/inform visitors of rules, regulations, and proper conduct while in the museum
o Generate excitement about and interest in the Art Center by providing visitors information on the Art Center, its programs, and activities.
o Uphold the Art Center's commitment to inclusivity and accessibility.

*Other Responsibilities
 Attends meetings and training programs to maintain current knowledge of Art Center programs and policies.
 Act in ways that reflect favorably on the Art Center and maintains professional standards in the quality of performance and demonstration of concern for the Art Center's collection, programs, and facilities. Adheres to Des Moines Art Center Code of Ethics, Employee Handbook and other organizational policies.

*Qualifications, Knowledge, Skills and Abilities
 Dependability, flexibility, and adaptability, in a dynamically moving and event-driven environment
 Ability to focus on solving conflict, not blaming; maintaining confidentiality; listens to others without interrupting; keeping emotions under control and remaining open to others' ideas and tries new things
 Must be able to solve problems and respond quickly and calmly in stressful situations
 Must be consistently at work and on time; ensuring work responsibilities are covered when absent and arriving to meetings and appointments on time
 Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains
reasoning for decisions; includes appropriate people in decision-making process and makes timely
decisions
 Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives
and welcomes feedback; contributes to building a positive team spirit; puts success of team above own
interests; able to build morale and group commitments to goals and objectives and supports everyone's
efforts to succeed
 Ability to understand and effectively communicate verbally, and with appropriate body language.
 Must be 18 years of age or older.
 After successfully passing a 90- day probationary period, a Security Officer I is eligible to apply for
Security Officer II.

*Required Education, Experience and/or Certification
 None.

*Decision Making
 Participates in day-to-day decision making within established security procedures and organizational
policies, utilizing good judgement in evolving situations, always with a customer-focused mindset.

*Special Considerations (Work Environment, Schedule, Required Travel, etc.)
 Dress - It is important for all employees to project a professional (not distracting) image by being
appropriately attired. Security staff must be neat, clean and well groomed. Black pants, black shoes,
black cardigan, clothing that is color pattern free, knee length shorts or knee length skirts with black tights
are acceptable attire. No exposed midriffs or see through garments. Security staff is issued Des Moines
Art Center shirts to be worn while on duty making you recognizable as a Security Officer.
• Most often, work is inside, in a climate-controlled environment with light background noise. Shift times
may vary to meet the museum's requirement to staff the facilities during open hours and to staff private
events.
 Work requires long periods of sustained standing.

*Physical Factors
 Sitting/Standing/Walking: Approximately 95% of time is spent standing or moving around work areas.
Balance of times (approximately 5%) is spent seated.
 Speaking/Hearing: Clear dictation is required for activities which demand detailed or important
instructions spoken to others accurately, clearly, or quickly. Adequate hearing is necessary for effective
communication with visitors.
 Vision: Corrected vision close to 20/20 is necessary to inspect artwork and gallery conditions.
 Lifting/Carrying/Pushing/Pulling: The ability to lift and carry weights that may exceed 20 pounds.
 Stooping/Kneeling: The ability to stoop and kneel is necessary for performing inspections.
 Reaching/Handling: Good manual dexterity is necessary for radio use and handling of keys and doors.

*Equipment Used
 Two-way radios
 Keys
 Emergency equipment as needed

To be considered for this position, you must be available to work during the following times: Potential for scheduling during all current museum hours. Position requires 15 20 hours per week. More hours can be available.

Starting wage negotiable based on skill and experience.