Description

Position Profile:

The Orthodontic Technician Aligner Coordinator will play a key role in the fabrication and customization of orthodontic appliances, contributing to the delivery of high-quality dental prosthetics. As an Orthodontic Technician Aligner Coordinator in our dental laboratory, you will Educate Dentist and staff on Orthodontic treatment options and costs, manage customer queries and complaints via phone, email, website chat and general correspondence to establish strong rapport with customers, thoroughly examine doctor prescriptions to ensure all instructions are followed properly and efficiently, and schedule or reschedule incoming cases based on doctor prescriptions and preferences.

Job Duties and Accountabilities:

Orthodontic Technician:

• Educating Dentist and staff on Orthodontic treatment options and costs
• Manage customer queries and complaints via phone, email, website chat and general correspondence to establish strong rapport with customers.
• Thoroughly examine Doctor prescriptions to ensure all instructions are followed properly and efficiently.
• Schedule or reschedule incoming cases based on Doctor prescriptions and preferences.
• Familiarity with attachment placement, IPR, and other auxiliaries / procedures that can be a part of, or accompany, clear aligner treatment planning.
• Understand and maintain operations to meet the requirements of our company standards and quality control.
• Adhere to a strict production schedule by demonstrating time-management, organization, prioritization skills, and being adaptive and flexible in a fast paced, ever-changing environment.
• Work with clear aligner representatives, digital planners, and our software team to ensure we ship a high-quality product on-time by troubleshooting production problems as they arise.

• Other duties as assigned.

Safety:Works in a safe manner. Complies with safe work practices, at all times. Reports unsafe conditions or situation to supervisor or management. Understands and fully complies with Lock-out/Tag-out procedures for all equipment and machinery. Follows all safety procedures including wearing of all required personal protective equipment (PPE). Maintain a clean and orderly work area.

Teamwork and Collaboration:Actively engages in production and team meetings and provide timely feedback to team regarding work topics. Understands organizational mesh points and potential synergies. Integrates team efforts across work team. Understands available resources and utilizes those resources when appropriate.

Leadership:Acts with integrity. Treats others with dignity and respect. Model behavior that is consistent with Edmonds Dental Prosthetics’ Values. Delivers on commitments and deadlines.

Communication: Effectively communicates with all levels of the organization. Demonstrates effective oral and written communication skills. Communicates effectively and professionally to both internal and external parties using appropriate methods and technology. Executes outstanding customer communication and relationship building techniques.

Qualifications

Preferred Qualifications:

• Proven experience as an Orthodontic Technician or similar role.
• Proficient in dental anatomy/terminology/morphology.
• Strong attention to detail and precision in all work.
• Ability to interpret dental prescriptions.
• Collaborate effectively with team members and possess the ability to work independently.
• Knowledge of laboratory safety procedures and infection control.
• Tech-driven with proficiency in computer software such as MeshMixer and 3Shape.
• Strong written and verbal communication skills.
• Previous clear aligner experience preferred.

Experience/Skills:

• High school diploma or equivalent.
• Required to engage with vendors, visitors, colleagues, and the public in a professional and courteous manner.
• Must have a keen eye for precision.

Physical and Safety Requirements:

• Must be able to lift up to 50lbs.
• Stand or sit for long periods of time.
• Ability to safely operate gas powered heating equipment (Bunsen burner) and high-speed rotary tools (bench lathe, hand grinder).
• Repetitive motion: Movements frequently and regularly required using the wrists, hands, or fingers.
• Acute visual abilities: Fine visual acuity with the ability to inspect closely or to assemble small parts; color vision; or depth perception and/or field of vision.
• Finger dexterity: Using primarily just the fingers to make small movements such as picking up small objects, or pinching fingers together.
• Ability to convey information to various stakeholders with clarity and effectiveness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.