Director, Franchise Operations

Who are we and what do we do?

Edible Arrangements® is a leader in the gifting category with delicious, hand-crafted offerings which we’ve expanded to a range of gifts and treats for every moment including our new treat business, Incredible Edibles®. From our signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit smoothies and more, Edible’s exceptionally crafted gifts and treats continue to fill the world with goodness. Through Edible’s 1,000 independently owned franchise locations, the mission of the brand - no matter how big it gets - is to WOW you with every piece of fruit that’s dipped, box that’s filled or arrangement that’s hand-delivered.

Through all of our incredible years, we’ve remained committed to our 5Ps:

• Our promise–To WOW each and every customer.
• Our products–Natural, novel and delicious.
• Our places–Stores, vans and edible.com.
• Our People–Both our corporate and in-store employees.
• Our purpose–To celebrate what’s good in life.

The impact you will have: 

As a Director, Franchise Operations Manager at Edible, you will play a pivotal role in ensuring the success and growth of our franchise partners within your designated region. You will be responsible forestablishing strong and effective relationships with Franchise Partners, serving as the primary communication link between them and the Edible Brandshome office team. 

Your expertise in operational excellence, strategic thinking, and collaborative leadership will drive financial and operational results while fostering a culture of continuous improvement and exceptional customer experience.

Location:This position will require 50% field travel, and when not traveling will work onsite at our home office in Sandy Springs, GA

What that looks like day to day:

• Lead, mentor, and inspire direct, and in-direct high-performing regional team, including managers and supervisors across various operational functions fostering a culture of collaboration, innovation, and continuous improvement
• Serve as a liaison between headquarters and regional teams, ensuring effective communication and alignment of goals and initiatives. Advising executives on regional trends, challenges and providing recommendations 
• Establish clear performance objectives and provide ongoing coaching and development to maximize team potential.
• Develop and implement strategic plans aligned with company objectives to optimize operational efficiency and drive growth within the region.
• Serve as a trusted business advisor to franchisees, engaging in tough conversations and managing resistance collaboratively to achieve mutual goals.
• Analyze market trends, customer feedback, and operational metrics to identify areas for improvement and drive impactful changes.
• Ensure adherence to operational standards, policies, and procedures to maintain consistency and quality across all locations.
• Set and track key performance indicators (KPIs) to measure the success of regional operations and drive initiatives to meet or exceed targets.
• Collaborate with cross-functional teams, including marketing, sales, and finance, to align strategies and achieve business goals.
• Implement best practices and operational efficiencies to maximize profitability while maintaining quality standards.
• Cultivate and maintain strong relationships with franchisees, vendors, and other key stakeholders within the region.
• Ensure compliance with regulatory requirements, company policies, and industry standards within the region.
• Identify and mitigate operational risks, implementing strategies to maintain a secure and compliant operational environment.
• Organize and conduct regular business review meetings with franchisees, providing a platform for open dialogue, feedback, and alignment on strategies.

Requirements:

• 6 years of experience in franchise operations, regional management, or a related leadership role.
• Experience leading & influencing a direct, and in-direct high performing team 
• Proven track record of achieving financial targets, operational excellence, and driving results in a franchise or multi-unit environment.
• Experience analyzing P&L statements, identifying areas of financial opportunity, and providing strategic guidance to enhance profitability and overall business success.
• Ability to travel within the designated region as required.
• Proficiency in using relevant software and tools.
• Bachelor's degree in business administration, Management, or a related field. MBA preferred.

About You:

• You are able to demonstrate the ability to translate strategic goals into actionable plans and ensure their successful implementation.
• Strong problem-solving skills to address challenges and optimize regional performance.
• High energy and enthusiasm, with the ability to motivate and inspire others.
• A strong customer-centric approach, understanding and prioritizing the needs of franchisees and customers
• You are interpersonally Savvy – you relate well to individuals of all levels and backgrounds, inside and outside the organization and can build appropriate rapport, constructive and effective relationships
• No matter the audience, you can speak and write clearly and succinctly in a variety of communication settings and styles and can get messages across that have the desired effect. Having the ability to convey information to others so that messages are understood, and outcomes delivered

What We Offer: 

• Strong team-oriented environment, emphasizing cross-functional partnerships
• The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
• Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication
• Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more
• Paid time off, including sick days & holidays to support work-life balance

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.