The Opportunity

EDI Partners is searching for a motivated, analytical and detail-oriented individual committed to providing exceptional customer service, timely project delivery and a strong, positive attitude.

The right candidate will have a blend of EDI mapping and development, project management, customer support, and technical troubleshooting skills.

The ideal candidate will also demonstrate an ability to communicate clearly and professionally with both clients and team members.

You’ll be part of a growing EDI Managed Services team that implements and supports clients using the Axway B2Bi software system.

Skills & Experience

Experience with EDIFACT and X12 protocols.

Experience with HTTP, AS2, FTP, sFTP and other communication methods.

Strong understanding of manufacturing, distribution / wholesale, and retail EDI. Other industry experience is a plus!

Ability to read and understand EDI guidelines, documentation, transmission logs and messages.

Ability to use product knowledge to find solutions to customer problems without a script or knowledge article.

You Are Great At

Making customers happy you find satisfaction in developing rapport and resolving issues. You want to be more than just a voice answering a phone : you want to be the face of a business.

You create value for your company with every customer interaction.

Listening

You listen for clues to determine what the customer really needs, even if the customer can’t articulate their needs succinctly.

Troubleshooting

you methodically ask the right questions to pare down possible problems and find the right actions to resolve the issue.

Independent work

you are a self-starter. You can use product knowledge and experience to extrapolate solutions to complex problems.

Multitasking

you can prioritize and swivel between tasks to manage high priority requests quickly.

Learning you are inquisitive and motivated to learn not just basics, but why and how the solutions work, so you can transmute that knowledge into solutions for the customer.

Collaboration you love to share what you know and learn from your teammates. You will reach out to form bonds with your team, whether they are sitting next to you or halfway around the world.

You may be the only person doing your job on site, so you’ll have to work virtually with teammates.

Using good judgement

• you use good judgement to apply product knowledge, process knowledge and policy. You can recognize what is important, why it’s critical, and when to escalate priority problems.

Last updated : 2024-05-12