Years of Relevant Experience: 10-14 years of experience as a Business Analyst developing functional requirements and supporting business users.

Preferred Education: 4-year college degree or equivalent

IIBA-certified Business Analyst

Job Description: DAS is seeking a Senior Business Analyst that has strong communication skills to work in a team environment to define and formalize functional business requirements and analyze current system functionality to provide process improvement suggestions. Duties include but are not limited to:
Defining functional requirements that describe what the system, process, or product/service must do in order to fulfill the business requirements.
Define User (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated.
Defining Quality-of-service (non-functional) requirements which do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
Defining Report Specifications define the purpose of a report, its attributes and columns, owners, and runtime parameters and/or develop reports matching those specifications.
Utilizing strong organizational and writing skills. Developing graphic representations business processes.
Support User Acceptance Testing.
Triages and prioritizes customer enhancement and incident/bug tickets. Validates completeness and accuracy of tickets, gathering relevant facts and details.
Provides support and training to new and existing customers/system users.
Must have skills Oral and written communication skills
Analytical thinking and problem solving
Organizational skills
Ability to multi-task
Additional Skills Salesforce Knowledge or similar CRM/ERP software
SQL
Data Loader
MS Excel
Training
Documentation and Presentation
Quality Analysis and Testing

Certifications or Desired skills if any IIBA Certification