A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

Other duties and responsibilities of a Front Desk Agent may include:

• Greeting guests upon their arrival and providing a hospitable welcome.
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms.
• Checking guests in and out of rooms.
• Receiving calls, conducting room reservations, and verifying existing bookings.
• Processing customer payments and presenting them with the bill upon check-out
• Keeping the front desk neat, orderly, and sanitized at all times

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person