Goals of Internship:

Conduct user research to better understand user sentiment related to DT services
• Locate and organize artifacts in support of the DT Service Management project
• Assist in the documentation of service blueprints
• Provide additional support to the team as needed

Working Conditions:

80% of time is spent in the office environment, utilizing computers (frequent use of various Microsoft software/programs), phones, and general office equipment. 20% of time is spent outside of the office visiting vendors' and/or internal customers' sites in addition to attending various conferences and meetings.

Skills/Knowledge/Abilities:

• Ability to learn quickly
• Excellent interpersonal and communication skills
• Strong analytical and research skills
• Proficient with Microsoft Outlook, Excel, PowerPoint, Word, SharePoint, Miro, Jira and Confluence
• Strong storytelling and presentation skills
• Ability to maintain confidentiality and work with minimum supervision

Education/Experience:

• Pursuing a degree in one of the following areas: Computer Science, Cognitive Science, Communication, Sociology - Culture and Communication, Marketing, Management Information Systems, Computer Engineering, Business, Organizational Psychology