Job Description:\n\n Job Title: Resident Services Coordinator Please note: This position is 32 hours/week with a schedule of Tuesday-Friday. This position does qualify for our full-time benefits package. POSITION SUMMARY Under the supervision of a Resident Services Manager, the Resident Services Coordinator is responsible for assessing resident needs, developing and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services for low-income residents living in affordable housing developments. This position is responsible for the resident services coordination at assigned properties designated for families, seniors and/or adults with special needs (i.e., developmental or physical disabilities, chronic mental health issues, chronic health conditions, etc.). The ability to effectively coordinate services for residents directly impacts the organization’s mission statement in that it allows residents to maintain their housing for longer periods of time, enhances their quality of life and provides for greater incidence of safe, affordable housing for the populations we serve. ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.Implements educational and enrichment activities for children and youth in the on-site after school program that promotes a safe environment, a supportive environment, teaches and practices social-emotional skills and promotes engagement from youth in design of program at assigned property location(s).Promotes after school program to property and local schools for assigned property location(s).Maintains ongoing collaboration with local elementary schools and communicates regularly with teachers regarding student’s progress, homework, etc. for assigned property location(s). Participates in organizing meetings and workshops for parents for the purpose of identifying or discussing youth concerns, successes, soliciting input on program components and parent education on best practices on engagement in their child’s educational development at assigned property location(s).Reports any concerns about the well-being of the families and children involved in the program to the Resident Services Manager/designee. Maintains program files and records. Maintains accurate records of attendance and progress of individual students at assigned property location(s).Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services.Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.Implement priority programs and essential activities through partnerships with other community-based service providers/organizations. When other service organizations are not available, may deliver direct services.Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.Report child, dependent adult and elder abuse and neglect according to State law.Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.Participate in relevant local, regional, state and/or national organizations as assigned.Actively participate in our culture of inclusivityMust have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. SUPERVISORY RESPONSIBILITIES Directly supervises volunteers and contract service providers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training volunteers; planning, assigning, and directing work; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE 2-4 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required.Training or experience working with diverse cultures and specific populations, depending on the property. Experience with populations such as children and families, seniors, people with developmental disabilities or chronic mental illness, HIV/AIDS may be helpful or required. Crisis and mental health experience preferred.Experience conducting community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred. PREFFERED SKILLS and/or ABILITIES Knowledge of services available in Bay Area counties.Experience with and aptitude for working with children and families.Knowledgeable of trauma informed care, mental health 101, housing first principles, harm reduction preferred.Experience with permanent supportive housing preferred.Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination.Ability to develop effective working partnerships with various types of community groups and institutions.Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs.Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.Motivate individuals to actively participate in services.Ability to effectively facilitate meetings and community gatherings.Proficient with MS Office (i.e., Microsoft Word, Excel, and Outlook).Experience with Salesforce helpful.Ability to work independently and as part of a team.Ability to work some evenings and weekends, as required.Demonstrated ability to establish trusting, confidential relationships.Proven ability to work with diverse groups in cooperative problem-solving and consensus building. LANGUAGE, MATH & REASONING SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to speak a second language preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings with residents, family members and community agencies representatives, throughout the complex in their apartments, outdoor community areas and the community room. Mobility: physically able to get around the apartment complex (some of which are quite large). In some cases, go into residents’ units. The home visits are more a requirement in senior/disabled housing but is important in family housing as well. Must be able to travel to the central office and other locations for meetings and training sessions, as required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JOB DESCRIPTION REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position. Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.\n\nCompany Description:\n\nActively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all.\n\n \n\nDepartment: Property Management\n\nLocation: Varies\n\nReports To: Property Supervisor\n\nFLSA Status: Non-Exempt\n\nLast Updated: December 31, 2023\n\nPay Grade: EHMI 10\n\n \n\nPOSITION SUMMARY \n\nUnder the direction of the Property Supervisor. The Community Manager III is responsible for the overall operation of multiple sites or a single large property, meeting certain criteria, the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors. This includes developing within the properties a supportive environment for all residents, assuring for all properties sound fiscal management, maintaining an acceptable occupancy level, maintaining clean, well-maintained building(s) and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.\n\n \n\nThe Community Manager III must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager III is required to provide leadership in developing multiple communities and in directing the staff. The Community Manager III is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to each property under their supervision.\n\n \n\nThe Community Manager III directly supervises two or more employees—up to and including Community Managers I & II, Assistant Managers, Maintenance Technicians, and Janitors--in accordance with Eden Housing’s policies and applicable laws. \n\n \n\nA Community Manager III who lives on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.\n\n \n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\n \n\nPhysical Asset and Maintenance/Janitorial Management\n\nSupervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.\nSupervises all vendors, contractors, and providers of service to the properties, whether paid or volunteer, to ensure completion and quality of product provided. \nAssists Facilities Coordinator to schedule personnel to be available for emergency maintenance.\nSupervises or performs the scheduling of routine maintenance and janitorial work. Completes regular follow up inspections or phone audits on maintenance and janitorial work to ensure quality control.\nEnsures adherence to preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.\nPerforms continual informal inspections of the properties to ensure they are being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive. Performs quarterly safety inspections in compliance with OSHA laws.\nInspects exterior and interior common areas of the properties weekly using approved checklist.\nPerforms annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.\nEnsures all vacant apartment turnover procedures are followed, and that turnovers are accomplished within a timeframe and manner consistent with Eden Housing standards, and in accordance with budgetary goals and limitations. \nReviews completed and outstanding work orders daily. Ensures the work orders are completed in a timely manner and closed properly in Yardi, consistent with Eden policies and procedures.\nIn conjunction with Facilities, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.\nPrepares inventory of building contents, tools and equipment annually or a

Actively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all.\r\n\r\n \r\n\r\n\r\n\r\nDepartment: Property Management\r\n\r\nLocation: Varies\r\n\r\nReports To: Property Supervisor\r\n\r\nFLSA Status: Non-Exempt\r\n\r\nLast Updated: December 31, 2023\r\n\r\nPay Grade: EHMI 10\r\n\r\n\r\n\r\n\r\n\r\n \r\n\r\nPOSITION SUMMARY \r\n\r\nUnder the direction of the Property Supervisor. The Community Manager III is responsible for the overall operation of multiple sites or a single large property, meeting certain criteria, the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors. This includes developing within the properties a supportive environment for all residents, assuring for all properties sound fiscal management, maintaining an acceptable occupancy level, maintaining clean, well-maintained building(s) and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.\r\n\r\n \r\n\r\nThe Community Manager III must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager III is required to provide leadership in developing multiple communities and in directing the staff. The Community Manager III is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to each property under their supervision.\r\n\r\n \r\n\r\nThe Community Manager III directly supervises two or more employees—up to and including Community Managers I & II, Assistant Managers, Maintenance Technicians, and Janitors--in accordance with Eden Housing’s policies and applicable laws. \r\n\r\n \r\n\r\nA Community Manager III who lives on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.\r\n\r\n \r\n\r\nESSENTIAL DUTIES AND RESPONSIBILITIES\r\n\r\n \r\n\r\nPhysical Asset and Maintenance/Janitorial Management\r\n\r\nSupervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.\r\nSupervises all vendors, contractors, and providers of service to the properties, whether paid or volunteer, to ensure completion and quality of product provided. \r\nAssists Facilities Coordinator to schedule personnel to be available for emergency maintenance.\r\nSupervises or performs the scheduling of routine maintenance and janitorial work. Completes regular follow up inspections or phone audits on maintenance and janitorial work to ensure quality control.\r\nEnsures adherence to preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.\r\nPerforms continual informal inspections of the properties to ensure they are being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive. Performs quarterly safety inspections in compliance with OSHA laws.\r\nInspects exterior and interior common areas of the properties weekly using approved checklist.\r\nPerforms annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.\r\nEnsures all vacant apartment turnover procedures are followed, and that turnovers are accomplished within a timeframe and manner consistent with Eden Housing standards, and in accordance with budgetary goals and limitations. \r\nReviews completed and outstanding work orders daily. Ensures the work orders are completed in a timely manner and closed properly in Yardi, consistent with Eden policies and procedures.\r\nIn conjunction with Facilities, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.\r\nPrepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.\r\nIn conjunction with Facilities, bids out and selects contract services, negotiates vendor service agreements, and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.\r\nEnsures adherence of the building and its contents to all applicable municipal and fire codes. Obtains permits, as required.\r\nPrepares written recommendations for physical repairs and/or replacements, improvements, supplies, material, and equipment to Property Supervisor.\r\nUtilizes the HD Supply app on the company cell phone to access the Material Safety Data Sheets, as well as other safety related inspections and reports. \r\nEnsures adherence to all maintenance requirements of Eden Housing.\r\n\r\n \r\n\r\nMarketing and Leasing\r\n\r\nMaintains full occupancy.\r\nMarkets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs.\r\nAssigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.\r\nSupervises all staff in the turnover of vacant rental units and ensure that properties comply with unit turnover timeframes policy.\r\nReviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy.\r\nConducts applicant interviews, obtains appropriate documentation to complete certifications, and verifies potential resident income. Takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy. Performs background screenings on all potential applicants.\r\nWalks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.\r\nWeekly walks the properties to be sure the common areas, landscaping, laundry, etc. are in good condition.\r\nSupervises move-in and move-out procedures. Completes security deposit refund paperwork timely and according to policy.\r\nConducts marketing and public relations tours during office hours or by appointment, as appropriate.\r\nPrepares regular market surveys, as requested. \r\nPrepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident waiting lists are accurate and up to date at all times.\r\n\r\n \r\n\r\nResident Management\r\n\r\nAttends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the properties and as directed by the Property Supervisor to enhance the sense of community at the properties and to enhance the public image of the properties.\r\nPromotes harmonious relations among residents, staff, vendors, and persons of the larger community.\r\nMaintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.\r\nDevelops a sense of community among residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the properties.\r\nEnsures all site staff respond to all resident requests or complaints in a timely, efficient, and courteous manner.\r\nReceives work order repair requests, schedules repairs with maintenance staff, and follows up with the resident, for purposes of quality control, to be certain repairs were completed properly and in a timely manner.\r\nManages resident evictions in compliance with court order and directions from Eden Housing’s legal counsel or Property Supervisor.\r\nConvenes and chairs resident meetings in accordance with Eden Housing standards and requirements. Assists in preparation of Board Packets, where applicable.\r\nCoordinates with Resident Services to assist residents with social services needs or problems.\r\nProvides a resident comment and evaluation form to each resident. Prepares and reviews summary for submission to Property Supervisor. Acts on feedback from resident comment and evaluation form as directed by Property Supervisor.\r\nDevelops and provides support to resident organizations, as needed, and as requested by resident organization.\r\nRepresents the properties to local social service agencies and funding sources, as requested by the Property Supervisor.\r\n\r\n \r\n\r\nFinancial Reporting and Control\r\n\r\nEnsures the successful day-to-day financial management of the properties and maintains all necessary financial records and files in good order.\r\nCollects rents and other monies. Ensures that all transactions are processed timely, input accurately and completed in YARDI, using procedures set forth by Eden Housing.\r\nSupervises or completes daily deposits of all monies collected. \r\nReviews all delinquent accounts and resident receivables and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor. Submits weekly report to Supervisor with action plan of receivable reduction.\r\nReviews property dashboards for entire portfolio. Prepares action plans for each property not managing according to established goals. Presents each action plan to Property Supervisor for approval with weekly follow-ups as milestones for marked improvement.\r\nOn a monthly basis, compares lease information with monthly rent roll to ensure that the properties security deposits, rents, move in dates, etc. are accurate. Reviews monthly pre-posting report to ensure accurate rent charges.\r\nUtilizes purchase orders when making purchases for the properties. Performs payscan functions daily for prompt vendor payment.\r\nReviews monthly income and expense statements and reports any areas considered a problem to Property Supervisor. \r\nProvides initial draft of the annual site budget by the deadline given annually by the Property Supervisor. \r\nMaintains compliance within the budget during the fiscal year to ensure the fiscal integrity of the project under the direction of the Property Supervisor.\r\nPrepares monthly financial packages for submission to the Property Supervisor. Reviews financials for entire portfolio monthly. Works with Community Managers and Property Supervisor in monitoring and managing to budget.\r\nPrepares weekly Vacancy and Delinquency Reports of entire portfolio and submits them in a timely manner to the Property Supervisor.\r\nTimely completes and submits a Monthly Budget Variance Report.\r\nCompletes and submits to the Property Supervisor within 24 hours, any incident that occurs on the properties out of the ordinary or which could become an insurance claim or lawsuit.\r\nAdheres to all accounting and reporting procedures required by Eden Housing.\r\n\r\n \r\n\r\nRegulatory Requirements\r\n\r\nSupervises or completes all resident files at move-in and at each recertification accurately and completely.\r\nSupervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.\r\nProcesses and maintains all resident documents and forms including leases, income certifications and recertifications, etc.\r\nSubmits files to third party compliance for approval. All move-ins are required to have compliance approval.\r\nEnsures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner (monthly, quarterly, etc.).\r\nPrepares property for all inspections to ensure good results.\r\nProvides reports to Property Supervisor upon request.\r\nInteracts on behalf of properties and management with representatives of investors, funders, and agencies via phone, email, and in person.\r\nCoordinates and participates in site inspections and visits of regulatory agencies and financial partners.\r\n\r\n \r\n\r\nAdministration\r\n\r\nSupervises or manages the day-to-day administration of the property offices, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening, and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public. \r\nAdheres to Eden Housing performance standards.\r\nExercises common sense, good judgment, consistency, and self-control in day-to-day contact with residents and in other business-related matters.\r\nEnsures consistent application of rules and regulations, lease, and lease addenda. Documents and reports all violations in the properties log. \r\nEnsures proper maintenance and storage of property files and records.\r\nEnsures that all property staff adhere to all systems, procedures, timelines, and formats established by Eden Housing including the filing systems, business correspondence, purchasing procedures, rental collections, recertifications with proper documentation, properties maintenance records, personnel procedures required, etc.\r\nCollects, analyzes, and reports the statistical data as requested to provide an accurate and current assessment of the properties and its needs. Utilizing the monthly dashboard, report to Property Supervisor the status of each property within portfolio. Where compliance is not being met, action plans will be required.\r\nEnsures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event. Completes incident reports and forwards to Property Supervisor within 24 hours for review and feedback prior to submitting to Claims. Where applicable, may assist in the coordination of displaced residents due to property emergency on or after hours. Will work with Property Supervisor and Operations Coordinator where situations occur.\r\nPosts all licenses, permits, notices and occupancy permits required by federal, state, and local jurisdictions.\r\nAttends trade association meetings and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Property Supervisor. \r\nCommunicates all problems and resolves them or makes recommendations to Property Supervisor for resolution.\r\n\r\n \r\n\r\nPersonnel Management\r\n\r\nInterviews, hires, trains, evaluates, motivates, disciplines, and terminates all staff under the direction of the Property Supervisor and in accordance with Eden Housing Personnel Policies.\r\nConducts the introductory and annual performance evaluation of all staff and goals for the staff in accordance with departmental goals and objectives. Recommends promotions, salary adjustments and disciplinary actions. \r\nDetermines appropriate personnel needed to complete maintenance jobs within the capability of the staff and using temporary personnel in consultation with the lead maintenance technician, if applicable, and with approval of the Property Supervisor.\r\nInteracts effectively with Resident Services staff in resolving resident issues and concerns.\r\nReviews, approves, and submits employee timesheets to Central office based on the posted payroll schedule.\r\nEnsures appropriate staff development and/or training, including his/her own. Mentors and trains Community Manager’s in a manner consistent with Eden policy.\r\nCompletes Workers Compensation reports for injured employees according to Eden Housing policies and procedures.\r\nEnsures all staff adheres to fair housing laws.\r\nDevelops and maintains good staff working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among the staff.\r\nEnsures staff interacts professionally and respectfully with all residents and with each other.\r\nEscalates issues to Property Supervisor, and HR, where applicable. Understands confidentiality.\r\nActs in a leadership role. Attends leadership classes, where applicable. Mentors and trains direct team under the direction of the Property Supervisor. Attends monthly meetings, where applicable. Conducts quarterly meetings with all team members of direct portfolio, providing updates on policy and reviewing portfolio performance.\r\n\r\n \r\n\r\nHousing Program\r\n\r\nEnsures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency.\r\n\r\n \r\n\r\nOther Community Management Tasks\r\n\r\nProvides direct assistance and direction during after-hours emergencies, as needed.\r\nSchedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed.\r\nConducts monthly staff meetings wherein safety is a standing item of information and discussion.\r\nPerforms other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.\r\n\r\n \r\n\r\nSUPERVISORY RESPONSIBILITIES\r\n\r\nDirectly supervises two or more employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor. In some situations, might step-in when the Property Supervisor is absent.\r\n\r\n \r\n\r\nOther Duties as Assigned\r\n\r\n \r\n\r\nJob Criteria:\r\n\r\n \r\n\r\nOversees multiple properties defined as 3 or more properties totaling a minimum of 100 units, and/or\r\n\r\na single Property of 180 units or phased (2 properties) properties with a combined total of 180 units with a minimum staffing of 2 or more direct reports to qualify for the designation and salary of a Community Manager III\r\n\r\n \r\n\r\n \r\n\r\nQUALIFICATIONS\r\n\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\n\r\n \r\n\r\nEDUCATION and/or EXPERIENCE\r\n\r\nThree years’ experience in affordable housing management as community manager\r\nThree years managing people, projects, materials, and information; or equivalent combination of education and experience. \r\n\r\n \r\n\r\nPREFERRED SKILLS and/or ABILITIES\r\n\r\nWillingness to learn and troubleshoot preventive plumbing, electrical and landscaping and ongoing maintenance issues and concerns.\r\nPositive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.\r\nDemonstrated integrity on a professional level.\r\nExcellent communication and customer service skills. Strong attention to detail.\r\nKnowledge of Word and Excel. Yardi software knowledge a plus.\r\nAbility to handle many projects at once and shifting priorities in a fast-paced environment.\r\nSecond language skill a plus.\r\n\r\n \r\n\r\nCERTIFICATES, LICENSES, REGISTRATIONS \r\n\r\nValid California Driver’s License and insurance required.\r\nTCS and COS certification is required to be obtained within the first 12-months of the position.\r\nARM certification preferred.\r\n\r\n \r\n\r\nLANGUAGE, MATH & REASONING SKILLS\r\n\r\nAbility to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization. Willingness to learn to prepare annual budgets. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral or schedule form. \r\n\r\n \r\n\r\nPHYSICAL/SENSORY/COGNITIVE DEMANDS\r\n\r\nThe physical/sensory/cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\n\r\n \r\n\r\nPhysical:\r\n\r\nApproximately 40 percent of the job is done sitting, 30 percent standing and 30 percent walking. Frequently walks, stoops, bends, squats (to retrieve files or pick up debris), climbs stairs, walks on uneven ground, lifts items less than 15 pounds, and reaches at, below, or above shoulder level. Frequent face-to-face interactions with residents/staff/visitors and must speak clearly and articulate with extreme accuracy to give directions, talk on the phone, etc.\r\nOccasionally may lift items 16-50 pounds, push items 20 pounds, climb ladders, kneel, twist, or grasp/pull/carry/push equipment such as janitorial carts, vacuums, brooms, or mops. Must occasionally withstand heights up to the number of stories in the building. The Floating Community Manager must be able to independently get to all areas of the property.\r\n\r\n \r\n\r\nVision:\r\n\r\nMust pass the California driver's license vision test. Must be able to proofread documents, read policies and procedures, contracts, forms, hand-written information, and other information.\r\n\r\n \r\n\r\nHearing:\r\n\r\nMust be able to receive verbal information/instructions over the phone and in person. Must be able to distinguish the sounds made by emergency equipment from other environmental sounds.\r\n\r\n \r\n\r\nSmell:\r\n\r\nMust be sufficient to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.\r\n\r\n \r\n\r\nConcentration:\r\n\r\nMust be able to concentrate despite constant interruption.\r\n\r\n \r\n\r\nAttention span:\r\n\r\nMust be able to attend to tasks for more than 60 minutes at a time.\r\n\r\n \r\n\r\nConceptualization:\r\n\r\nMust be able to remember verbal/written information for unlimited periods of time.\r\n\r\n \r\n\r\nWORK ENVIRONMENT \r\n\r\nTypical equipment and tools include typewriter, computer, printer, 10-key adding machine, telephone, cell phone, other phone-related equipment, copy machine, fax machine, brooms, mops, vacuum, janitorial supplies/cleaners, maintenance tools/equipment.\r\nWork is performed inside approximately 75 percent of the time. Inspections, tours, deliveries, etc., may be performed, in part, outside.\r\nMay be exposed to loud noises during emergencies.\r\nExpected to handle irritate, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.\r\nMay occasionally be exposed to blood or other bodily fluids/excretions.\r\nMay be exposed to hazardous materials such as paints, cleaners, or other janitorial/maintenance materials.\r\n\r\n \r\n\r\nJOB DESCRIPTION REVISION\r\n\r\nThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.\r\n\r\n \r\n\r\nEden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.\r\n\r\n \r\n\r\n \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nJob Title: Night Manager\r\n\r\n \r\n\r\nActively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all.\r\n\r\n\r\n\r\nDepartment: Property Operations\r\n\r\nLocation: Varied\r\n\r\nReports To: Community Manager or Property Supervisor\r\n\r\nFLSA Status: Non-exempt\r\n\r\nLast Updated: July 19, 2023\r\n\r\n\r\n\r\nPOSITION SUMMARY\r\n\r\nIn exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager. Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable. Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.\r\n\r\n \r\n\r\nESSENTIAL DUTIES AND RESPONSIBILITIES\r\nResponds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.\r\nAs assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.\r\nExercises good judgment and own discretion to call for other staff or 911 for help in an emergency. Contacts on-call maintenance personnel for maintenance emergencies.\r\nDirects emergency personnel to various parts of grounds, buildings, or unit, as appropriate. Assist when necessary while emergency staff are on-site.\r\nWithin 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form or on call work order, and immediately notifies site Manager as required.\r\nWalks to be completed at least once each evening. Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations Walks to be completed of interior common areas and exterior of the property, including the parking lots. Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set. Report to Community Manager within 24 hours of any lighting issues for maintenance to resolve. Monitoring of the parking areas for compliance with house rules must be performed. This includes noting and reporting any parking violations as they occur in addition to any incidences where towing would be required. Follow through with Community Manager the following business morning will be required for any noted incidents. \r\nSubmission of the Night Manager Weekly Log to be emailed to the Community Manager and Property Supervisor weekly.\r\nWeekly reporting to the Community Manager noting any incidents or issues identified during the nightly property walks will be required.\r\nReview of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager.\r\nResponds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.\r\nAttends staff meetings where Night Manager duties are performed, at least once per month or as required. Attendance to the staff meeting can be done via phone.\r\nAttendance at resident meetings (quarterly for family sites and monthly for senior sites).\r\nReports any changes to household composition to supervisor.\r\nAdheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.\r\nAdheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.\r\nSets an example for the community by living up to Eden’s mission and core values.\r\nActively participate in our culture of inclusivity.\r\nMust have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. \r\n\r\n \r\n\r\n \r\n\r\nSUPERVISORY RESPONSIBILITIES\r\n\r\nThis position has no supervisory responsibilities.\r\n\r\n \r\nEDUCATION and/or EXPERIENCE\r\nHigh school diploma or general education degree (GED)\r\nOR 1-3 months related experience and/or training\r\nOR equivalent combination of education and experience\r\n\r\n \r\n\r\nLANGUAGE, MATH & REASONING SKILLS\r\n\r\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; including but not limited to the incident report. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.\r\n\r\n \r\n\r\nCERTIFICATES, LICENSES, REGISTRATIONS\r\n\r\nMust have reliable automobile transportation and a valid California Driver’s License and insurance, if required to work at multiple locations.\r\n\r\n \r\n\r\nPREFERRED SKILLS and/or ABILITIES\r\n\r\nPrevious experience in property management a plus.\r\nAbility to discern between emergency and non-emergency situations. \r\nPleasant manner and good interpersonal skills.\r\nExperience working with diverse groups, i.e., staff, residents, vendors, emergency personnel, and outside contacts.\r\nCommitment to the companies' goals and philosophy.\r\n\r\n \r\n\r\nPHYSICAL DEMANDS\r\n\r\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.\r\n \r\n\r\nWORK ENVIRONMENT\r\n\r\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually very quiet.\r\n\r\n \r\n\r\nQUALIFICATIONS\r\n\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\n \r\n\r\nJOB DESCRIPTION REVISION\r\n\r\nThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.\r\n \r\n\r\nEden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.