7 Customer Engagement Specialist Jobs in Rockville, MD
EDCLUB, INC is Hiring a Customer Engagement Specialist Near Rockville, MD
Required Skills
- Solid verbal and written communication skills.
- Ability to speak with confidence and energy over the phone
- Excellent virtual presentation skills
- Proficient with Excel, Word, and Google Docs
- Telephone skills fielding calls and requests from customers
- Ability to type 50 WPM
- Good organization skills
- Ability to work both independently (with direction) and with a team
- Bachelor's degree preferred
- Maintain a thorough knowledge of TypingClub and other edclub products.
- Provide excellent customer service by answering customer questions over email, tickets, and phone.
- Provide a professional and pleasant ordering experience for customers.
- Provide support to customers by resolving problems with regard to the product, billing, or taking orders.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
- Document and track issues in the software.
- Provide training and documentation for trending issues.
- Assist in improving the quality of the software by examining new features and providing feedback.
- Update our support help forum with relevant and repeated support topics.
- Help with logistics and setup of trade shows.
- Attend to high-value customers that are assigned to you.
Benefits and Compensation: Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow.
Health & Wellbeing
- Free medical, dental, and vision insurance for employees
- Short-term disability
- Long-term disability
- Life Insurance and AD&D
- Employee Assistance Program focused on mental and emotional wellbeing
- 401(K) Safe Harbor Plan
- Generous and flexible paid time off for vacation, sick leave, and bereavement
- Top of the line quality IT equipment, support, standing desks, and accessories
- Travel, parking, and Metro allowance
- Onsite group meals & snacks and yes, a treadmill desk!
- Casual attire and a stress-free, inclusive work environment
- On and offsite company events
- Fun and exciting wins!
Job Summary
Full Time
Software & Cloud Computing
$64k-84k (estimate)
05/25/2024
06/22/2024
edclub.com
ROCKVILLE, MD
<25
2012
RAMTIN KIANY
<$5M
Software & Cloud Computing
Related Companies
The job skills required for Customer Engagement Specialist include Customer Service, Billing, Written Communication, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Specialist positions, which can be used as a reference in future career path planning. As a Customer Engagement Specialist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Specialist. You can explore the career advancement for a Customer Engagement Specialist below and select your interested title to get hiring information.
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