Ed Rinke Chevrolet Buick GMC is Hiring a Body Shop Writer Near Center, MI
Job SummaryWe are looking for a customer service-oriented Body Shop Writer to join our team at Ed Rinke Chevrolet Buick GMC. As a Body Shop Writer, you will inform customers of relevant automotive repair services and their prices, advise customers on selections and create written estimates of service required and the total costs for the repairs. The Body Shop Writer will work full time—base plus commission— and will be responsible for ensuring excellent customer service. Compensation & BenefitsCompensation for this position will range from $50000 to $110000 per year, paid weekly. In addition to competitive salaries, our team members enjoy a comprehensive benefits package that includes paid vacation/holidays, health and dental insurance, 401k retirement plan, a 5 day work week, and employee discounts. Responsibilities
Educate customers on automotive repair processes and services
Inform customers of prices for services
Advise customers of selections and recommended services
Write estimates of service needed and total costs
Handle pricing disputes and pricing changes
Oversee vehicle progress throughout body shop
Interact with mechanics, cashiers, and other customer service personnel
Input customer information into an Automated Computer System
Increase customer satisfaction and loyalty
Greet customers in an organized and professional manner
Maintain accurate and up-to-date records
Requirements
Knowledge of automotive repair services and procedures
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to work independently, as well as with a team
Excellent customer service and communication skills
Ability to maintain focus in a sometimes-noisy environment
Excellent organizational and problem-solving skills
Proficiency in using an Automated Computer System
High school diploma or GED equivalent
EEOC Statement At Ed Rinke Chevrolet Buick GMC, we are an equal opportunity employer, and do not discriminate based on nationality, race, religion, gender, age, disability, or any other protected status. We encourage people of all backgrounds to bring their unique perspectives and hard work to collaborate with us as members of our team.