Description

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

The Patient Safety Analyst III (the Analyst) is responsible for conducting patient safety activities in support of Patient Safety Organization (PSO) deliverables. The Analyst collaborates with teams and individuals to create and disseminate patient safety solutions for clients. The Analyst displays a proficient level of skill development with PSO related activities.

Client Support and Project Management:

• Demonstrate advanced project management skills and successfully complete complex projects.
• Proactively reach out to clients, including executive level staff, and deliver effective client meetings. Responsibilities, include, but not limited to, material design and presentation, participant engagement, and coordination of logistical support.
• Identify and manage client deliverables, as outlined in the client contract, including performing quality control on deliverables before dissemination.
• Manage aspects of client user access, onboarding, and disenrollment.
• Collaborate with support teams (e.g., sales, marketing, and IT) to create and implement client support strategies.
• Provide feedback on technical updates, including dashboards and new deliverables.
• Lead projects and deliverables, as assigned by functional teams. 
• Demonstrate critical thinking in all aspects of work.
• Measure, monitor, and improve client engagement, utilization, and satisfaction with risk assessment services.
• Support consulting opportunities with clients.

Safety, Quality and Performance Improvement:

• Support the design of learning systems that achieve the successful implementation of patient safety activities.
• Apply principles of more complex quality and process improvement models, such as Lean Six Sigma.
• Use advanced data visualization techniques to provide event feedback to clients (e.g., complex multi-content charts/graphs).
• Apply principles of human factor engineering to patient safety activities.
• Facilitate safe table events to promote best practice sharing.
• Support proposal submission to disseminate PSO safety and quality outcomes through speaking engagements, white papers, and journal articles.

Culture of Safety:

• Support clients to use the culture of safety assessment results to create action plans to improve organizational safety culture.
• Support clients in implementing just culture strategies into patient safety event response and mitigation.
• Integrate high reliability principles into patient safety recommendations.
• Assist clients to address culture of safety implications associated with operational changes (e.g., cost reduction measures).
• Recommend feedback techniques for informing stakeholders, providers, and frontline staff about unsafe conditions, near misses, and incidents.
• Engage with leadership in implementation and growth of patient safety programs.
• Anticipate the needs of both PSO workforce and client’s patient safety team members and offer mutual support when needed.

Collection and Analysis of Patient Safety Events:

• Develop taxonomy and identify trends within moderate to complex data samples.
• Independently complete data analysis and reports for both PSO workforce and clients.
• Support clients using proactive, reactive, and common cause approaches to error evaluation and analysis.

Risk Management:

• Assist with client’s risk management and patient safety focused initiatives through event analysis.
• Support activities around medical staff peer review, credentialing, and privileging.
• Perform RCA analysis and feedback to clients with support from senior PSO workforce.
• Support clients in the use of PSO risk assessments.
• Conduct analysis of RCAs to determine trends in high-risk event types.
• Facilitate PSO workforce and client discussions around communication and resolution when unexpected patient harm occurs.
• Participate in development of RCA2 training programs and case studies.

Additional Responsibilities:

• Other duties, as assigned.

Accountability Metric(s):

Client Engagement:

• Quarterly check-in call completion rate with assigned clients*

Contract Tracking:

• Renewal rates*
• Number of research responses completed*
• Number of data analysis completed*

*Accountability metric goals will be determined within the first few weeks of employment.

Qualifications

POSITION QUALIFICATIONS

• 4 years’ experience in a hospital, long term care or other healthcare setting
• Experience as a team lead in patient safety or quality improvement activities.
• Experience with providing support to a client is required.
• Experience with clinical data collection and analysis, report writing, data presentation preferred.
• Experience with program and project management preferred.
• Strong oral and written communication skills.
• Competent understanding of patient safety, quality, and/or risk management principles.
• Ability to implement evidence-based guidelines.
• Ability to problem solve.

Additional areas of competency that are desirable to this position:

• Provision of care: utilize knowledge of risks associated with delivery, transitions, and coordination of patient care to facilitate improvement of provider safety processes
• Professional and Legal Responsibility: understanding of practice standards set forth by professional organizations, ethical principles, regulations, and laws, including the Patient Safety Quality Improvement Act 0f 2005
• Evidence-Based Practice and Research: use evidence and research to support provider education and engagement in patient safety improvement practices
• Person-Family Centered Focus: support providers in implementing strategies to improve the patient care experience through culture of safety principles
• Population-Based Care and Health Equity: support providers to improve the culture of safety through integration of health equity and population health principles
• Health Information Technology Support and Safety: engage providers in the use of health information technology (HIT) to enhance patient safety through clinical decision support and process improvement.

Education:

• Bachelor’s degree in nursing or other health related subject is required. Master’s degree in nursing or other health related subject is preferred.

Computer Skills:

• Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, Power Bi and PowerPoint).

Certifications and Licenses:

• Certification in patient safety, healthcare quality, and or healthcare risk management preferred.

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form. 

ADA Statement 

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics. 

EEO Statement 

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics. 

#LI-Remote

Equal Opportunity Employer-Disability and Veteran