Overview

This is not a remote position. This position is based at our Virginia Beach, VA campus location.

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Responsibilities

• Work cohesively with the Student Support and Reentry advising teams to facilitate outstanding service to returning students.
• Detail oriented and responsible of daily packaging updates.
• Be able to hold professional conversations with students and parents and create solutions for the families.
• Efficiently and accurately package assigned reentering students.
• Discuss payment plan options, balances and holds in a timely fashion.
• Create financial plans for reentering students.
• Ensure student files are complete and accurate and that their payments have posted on the students accounts.
• Utilize reports to review students’ progress, analyze urgent matters and work with your director for priorities.
• Evaluate unusual/mitigating circumstance documentation or information provided by the student; exercise judgment by making adjustments or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process.

Qualifications

Education/Experience

• Bachelor’s degree preferred.
• 3-5 years of related Financial Aid experience.
• Any equivalent combination of education, experience, and/or training.

Skills/Abilities

• Excellent Customer service, problem-solving approach to work.
• Effective communication, interpersonal and presentation skills.
• The ability to multi-task, work independently, and make decisions based on guidelines.
• Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred)