1 IT Support Job in Roanoke, VA
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ECPI University is Hiring an IT Support Near Roanoke, VA
Overview
Transform your Career at ECPI University
Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.
With your hard work, ECPI University will provide you with great benefits including:
- Competitive compensation & benefits plans including 401(k) participation with possible employer contributions.
- Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
- Additionally, you will work alongside talented professionals to help our students change their lives through education.
If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities
- Install desktop operating systems.
- Configure and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Gather support issues information and analyze the symptoms and figure out the underlying problem.
- Escalate helpdesk requests to tier 2 and tier 3 personnel.
- Assist students, faculty, and staff with access to IT services provided.
- Create student accounts before each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
- All other duties and responsibilities as assigned.
Qualifications
Education/Experience
- AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
- 0-5 years previous experience as a consumer support technician
Skills/Abilities
- Excellent customer service skills
- Excellent oral and written communication skills
- Detail oriented
- Ability to lift 5-25 pounds safely
ECPI University is proud to be an Equal Opportunity Employer.
Job Summary
Full Time
Specialized Education
07/14/2022
12/12/2022
ecpi.edu
VIRGINIA BEACH, VA
1,000 - 3,000
1994
GWEN CLAYBONE
$10M - $50M
Education & Training Services
Related Companies
About ECPI University
According to the National Student Clearinghouse Research Center, the average time it takes for a student to earn their bachelors degree is 5.8 years. ECPI University students, however, do earn their degrees in less than half that time! Most of our graduates DO earn their bachelors degree in 2.5 years or less! At ECPI University, our supportive faculty and staff are dedicated to your success from the moment you arrive on campus. Our tradition of hands-on, student-centered education is an effective way to build skills, and our flexible, accelerated programs are designed to accommodate your sched...ule. From student support services to employer partnerships, ECPI University is committed to our students success. We have campuses throughout Virginia, North Carolina, South Carolina, Florida and Online!
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The job skills required for IT Support include Customer Service, IT Support, Operating System, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support positions, which can be used as a reference in future career path planning. As an IT Support, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support. You can explore the career advancement for an IT Support below and select your interested title to get hiring information.
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