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Job Description

Overview

Transform your Career at ECPI University

Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.

 

With your hard work, ECPI University will provide you with great benefits including:

  • Competitive compensation & benefits plans including 401(k) participation with possible employer contributions.
  • Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
  • Additionally, you will work alongside talented professionals to help our students change their lives through education.

If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.

 

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Responsibilities

  • Install desktop operating systems.
  • Configure and troubleshoot hardware. 
  • Monitor and respond to helpdesk requests.
  • Gather support issues information and analyze the symptoms and figure out the underlying problem.
  • Escalate helpdesk requests to tier 2 and tier 3 personnel.
  • Assist students, faculty, and staff with access to IT services provided.
  • Create student accounts before each term start. 
  • Manage the network cable plant. 
  • Configure and manage classroom images.
  • Maintain software and hardware inventories.
  • All other duties and responsibilities as assigned.

Qualifications

Education/Experience

  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
  • 0-5 years previous experience as a consumer support technician

 Skills/Abilities

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Detail oriented
  • Ability to lift 5-25 pounds safely 

ECPI University is proud to be an Equal Opportunity Employer.

Company Overview

  • Website ecpi.edu
  • Headquarters VIRGINIA BEACH, VA
  • Size 1,000 - 3,000
  • Founded 1966
  • Type
  • CEO MARK B DREYFUS
  • Revenue $50M - $200M
  • Industry Edu., Gov't. & Nonprofit
  • About ecpi university

Skills for IT Support

The job skills required for IT Support include Customer Service, IT Support, Operating System, Computer science, Mobile devices,and detail oriented etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Support

The following is the career advancement route for IT Support positions, which can be used as a reference in future career path planning. As an IT Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support. You can explore the career advancement for an IT Support below and select your interested title to get hiring information.