Ecolab is seeking a Customer Service Agent II to support the Corporate Account organization and field associates by providing customer service, support and timely processing of leasing information, as well as take orders and coordinate the shipments. The Asset Management team will look to this person as a leader in the department for direction, coaching and guidance. In addition, this person will work independently of the supervisor, and requires an advanced level of decision making, accuracy, communication and problem solving skills.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Manage Support, Idle Resolution and Business Transfer queues via eGain software
• Support Asset Management agents by managing and effectively responding to incoming PAL calls
• Monitor EQ, ENQ, POL, Pending and Open Return reports
• Own, create procedures and follow document control process for Admin Lead Quick Reference Guide
• Manage escalated shipping situations and keep Field reps in the loop of order/return status
• Complete reporting and work directly with collection agencies regarding idle machines
• Process Contract Change Requests (CCR’s) via CMS for pricing changes, contract conversions, product exceptions and credit and rebills
• Prepare Master Leases for the AVP organization
• Review signed Product and Service Supply agreements and load into mainframe
• Sets up seasonal billing
• Sets up Product exceptions on the account level and contract level
• Serve as a subject matter expert for special projects
• Process rental agreements by reviewing for accuracy and creating billing and equipment orders
• Respond daily to calls from Field associates

Minimum Qualifications:

• High School diploma or equivalent
• Two to four years related customer service, sales, or administrative experience

Preferred Qualifications:

• Proficient in Microsoft Outlook
• Order entry/order processing experience using IDV01 mainframe
• Excellent attendance
• Strong oral and written communication skills
• Strong organizational skills and detail oriented
• Ability to drive results
• Proven ability to resolve problems independently and take appropriate action in a timely manner
• Asset Management experience
• Bachelor’s degree in business or related field
• Must be enthusiastic, professional, and courteous
• Ability to work independently in a multi-division, fast paced environment
• Excellent customer service skills
• Inventory control experience
• Knowledge of Ecolab's policies and procedures

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.