Ecolab is seeking an Associate IT Operations Analyst to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care.

What's in it For You:

• Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
• High potential career opportunities, due to our commitment to promoting from within.
• Comprehensive benefits package and competitive wages.
• An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What You Will Do:

The Associate IT Operations Analyst is responsible for providing specialized support to EcoSure clients, field advisors, and office associates through a variety of tasks including:

-Provide Tier 1 and Tier 2 Phone, Case, and email support to EcoSure Brand Protection Advisors.

• These incidents are typically time-sensitive and involve supporting advisors with technical issues encountered in the field, often at a Client location. As such, our priority is to quickly solve problems or implement work-around solutions.
• Troubleshoot custom internal applications in a Microsoft Windows or mobile device environment (Apple iOS or Android)
• Troubleshoot computer hardware deployed to our Field Advisors (Device resets, verify application settings, Open and escalate tickets where applicable.)
• Document best practices for tasks, issue resolution

-Provide Tier 1 and Tier 2 phone and email support to EcoSure Customers for Website/reporting issues.

• Efficiently resolve or escalate customer inquiries related to online Customer Web Portal access in a Microsoft Windows, macOS, iOS, or Android environment
• Troubleshoot customer access issues across multiple internal databases
• Responds to calls, cases, and emails in a manner that maintains the highest service levels expected from our clients
• Completes necessary records to document support requests.

-Create/Maintain user accounts for internal EcoSure applications and databases, including Salesforce and other proprietary applications

Basic Qualifications:

• Bachelor's Degree in a Technical Area or Equivalent Experience

• 1-2 Years' work experience in customer support, help desk, and/or call center operations
• Strong technical communication skills, both written and verbal

• No immigration sponsorship available

Preferred Qualifications:

• Ability to learn support processes for unique and proprietary software.
• Proficient in use and troubleshooting of Apple iOS/iPad/iPhone

• Proficient in use of Microsoft Office/Office365 Platform including Teams
• Familiarity with Salesforce and ServiceNow Platforms
• Excellent critical thinking and problem-solving acumen
• Ability to manage competing and changing priorities in a fast-paced environment
• Strong interpersonal skills
• Ability to handle confidential and highly sensitive information
• Some experience with EcoSure business processes

About EcoSure:

• EcoSure, an Ecolab division, partners with global clients to create an end-to-end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices, EcoSure creates a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.