Who We Are:

Eclipse Specialty & Emergency Pet Care is a modern, state-of-the-art Specialty and Emergency hospital located in Whippany, NJ. Spanning approximately 6 acres, our naturally lit facility was thoughtfully designed by our founders with the comfort and safety of our patients, clients, and team members in mind. Eclipse offers a beautiful and truly unique environment to work in. We have reimagined what modern-day veterinary medicine can look like. Founded on the belief that veterinary medicine has a brighter future, we strive to blend the values of the past, when genuine care for people and pets was paramount, with the advancements of modern veterinary medicine.

Our Values:

At Eclipse, we hold ourselves to the highest ethical and moral standards, recognizing that every role within our profession is crucial. We are a team of talented professionals dedicated to collaborating for the best possible patient outcomes. But at Eclipse, we don’t just care for pets, we care for people.

Our Client Service Representatives are committed to ensuring that every client feels valued and cared for. We encourage our team members to foster genuine connections, make eye contact, be attuned to clients' feelings, and greet each client sincerely. All our employees are encouraged to actively engage with clients and perform acts of kindness and courtesy often.

Job Description:

While everyone understands that a Client Service Representative (CSR) provides customer service and shapes a client's first and last impression of the hospital, at Eclipse, our CSRs take it a step further. They are dedicated to creating the best possible client experience throughout the entire time their pets are in our care.

The key distinction between client service and client experience is that the latter encompasses the entire client journey, including all aspects of client service. Our CSRs go above and beyond from the initial greeting to the final farewell and every interaction in between. They ensure that clients feel heard, supported, and valued as they navigate their pet’s medical care.

Our CSRs are responsible for identifying client needs, responding to queries, and collaborating with internal departments to optimize the client's experience and create a positive impression of the hospital. Their commitment to excellence ensures that every client has a seamless and compassionate experience at Eclipse Specialty & Emergency Pet Care.

Our Culture:

A great workplace culture is at the heart of who we are at Eclipse Specialty & Emergency Pet Care. What does this mean? It means treating all clients, patients, and employees with respect and kindness. It means working hard as a team and supporting each other. It means sharing bad jokes, indulging in too much junk food, and taking time for puppy snuggles on tough days. It means celebrations and social outings.

We are cultivating a team of diverse and talented individuals who share our commitment to excellence in patient care. Our experts perform industry-leading procedures and utilize state-of-the-art technology to provide world-class care. At Eclipse, we believe that a positive, supportive culture is essential to achieving the highest standards in veterinary medicine.

Compensation & Benefits:

We are building an organization that reflects our responsibility to care for our team as individuals, which means you can expect some nice perks, like:

• Generous paid time off that begins to accrue right away
• Competitive salaries and shift differentials
• 401K plans
• Health insurance beginning on your first day
• Uniform allowance
• Access to a number of free wellness and mental health resources
• Transparent and supportive leadership
• Meaningful work in an innovative and sustainable work environment

Apply Today!

If you are a passionate Veterinary Client Service Representative who shares our values, come join our team and help us build a brighter future for veterinary medicine today.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)
• Veterinary Medicine: 1 year (Preferred)

Work Location: In person