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Team Lead - ECLERX CUSTOMER OPERATIONS
LOCATION: Fayetteville, NC - USA
TYPE: Full-time
EXPERIENCE: 1 year of team management experience working in a customer service environment preferred
EDUCATION: College Degree Preferred
DEPARTMENT: Delivery Center
The Team Lead will manage Contact Center Agents in the Customer Operations vertical. Agents receive incoming calls from Business clients to assist with their billing inquiries, technical troubleshooting support, new product introduction and other general account information. The Agents will facilitate interactions, establish rapport and promote relationships with client customers. They are charged with effectively gaining the customer’s cooperation to work through their customer service needs, thereby, ensuring problem resolution.
Position Responsibilities
In this position, you will:
Required Skill Set/Expertise
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11,000 people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com.
ABOUT ECLERX CUSTOMER OPERATIONS
eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000 people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.
Full Time
IT Outsourcing & Consulting
$43k-56k (estimate)
10/26/2022
01/12/2023
HOUNSLOW, ENGLAND
25 - 50
2000
ANJAN MALIK
$5M - $10M
IT Outsourcing & Consulting
The job skills required for Team Lead include Customer Service, Leadership, Communication Skills, Billing, Presentation, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Team Lead. Select any job title you are interested in and start to search job requirements.