ECI is seeking a highly motivated, dynamic, and results-oriented senior leader with a passion for customer success to join our Global Professional Services (GPS) team as the Senior Director of Implementation Services for our Deacom ERP solution. The Sr. Director of Implementation Services will lead a dynamic team of Implementation Consulting and Project Managers supporting our Deacom ERP system and various implementation projects to deliver effective services that meet customer needs, adhere to schedules, and operate within budgetary constraints.The Sr Director of Implementation Services will provide leadership, mentorship, and support towards a high-quality implementation experience. This position will be responsible for reducing time-to-value, driving billable utilization, increasing CSAT, managing P&L, enhancing customer relationships, and being a strong communication bridge between all functional and cross-functional teams. Working at ECI is an opportunity to work in an established growing company and fast-paced work environment that provides challenging, creative, and interesting work as part of a professional team. This is a permanent full-time position that can be based remotely in North America, or in one of our US offices in Minneapolis, MN, Latham, NY, Provo, UT, Cincinnati, CO, Westlake, TX or Mt. Laurel, NJ and you must be legally allowed to work in the US.Responsibilities:Develop and execute strategy and plan to ensure the successful implementation of services and consulting for the organizationOversee and execute process improvements and the development of policies, procedures, methods, and tools in support of deliveryMentor and coach a team of high performing Implementation Consulting and Project Management ManagersEnsure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfactionBe accountable for and report on staffing, utilization, project health, and financial performance for Senior Professional Services LeadershipResponsible for budgets and schedules of resources required to meet key objectives such as quality, capacity, utilization, and revenue targetsIdentify cross-training opportunities within product teams and build synergiesMonitor performance of teams and provide timely feedback and development assistanceForecast the business revenue on a weekly, monthly, quarterly, and annual basisDrive and enable the team to achieve their annual revenue and utilization targetsDevelop Implementation tools and templates leveraging proven project management methodologies and best practices driving efficiencies, quality, and speed to marketWork with customer stakeholders as the escalation point and representative of the ECI Professional Services team for the Deacom ERP.Escalate potential risks to project success and help to work through potential solutionsPartner with the Sales team to educate on the services available and coach through positioning and selling of servicesCollaborate with Sales and Sales Operations as needed to assist with project estimates and customer inquiresHelps with customer disputes and Account Receivables (outstanding collections)Responsible for team management, including hiring, training, performance management and engagement Knowledge, Skills, Ability, Education and Experience:Bachelor’s degree in business, accounting, finance, management, computer information systems, or a related fieldSeven (7) years of leadership and management experience in Professional Services, preferably within a SaaS modelExperience in Manufacturing and Supply Chain industries preferredExperience collaborating with international teams and remote team membersExcellent verbal and written communication skillsStrong interpersonal skillsBackground and expertise in building out new service capabilities to accommodate growth, scale and global reachSolid financial acumen and experience in managing budgets effectivelyDemonstrated ability to prioritize and manage workflow to meet deadlinesAbility to adapt to change and proactively take charge of tasks and prioritiesProficient in using Microsoft Office Suite and related softwareDeep expertise in building teams, scalable processes, and metrics-based management to achieve organizational and departmental goalsAn ability to use data to analyze results and make data-informed decisionsAn ability to operate in a matrix organizational structureA proactive approach to problem-solving and a commitment to delivering high-quality resultsUnderstand common industry business practices in manufacturing, operations, distribution, and financeExperience with Financial Force or another PSA software preferred #LI-REMOTE#LI-AS1