ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

The Sales Operations Supervisor role supervises the daily activities of the sales support functions. Trains and coaches, the Sales Support Specialist team. Identifies strategic initiatives, business process improvement, and cross-functional implementation efforts that will drive efficiency and profitable growth throughout the year.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition Reimbursement

Duties/Responsibilities: 

• Drives continuous improvement in cross-functional processes and objectives for effective sales operations.
• Establishes and adjusts procedures and guidelines.
• Serves as a subject matter expert for sales support tools and technology.
• Establishes processes and controls to support sales and ensure compliance.
• Supervises Sales Support Specialist team to ensure:
• Smooth onboarding of new customers.
• Timely onboarding of new product in customer PIM.
• Disputes are being handled timely and accurately through all customer portals.
• Reconciliations are being completed accurately with proper support for review from upper management.
• Correct customer discounts, rebates, open accounts receivable, and accruals for budget tracking.
• Credits and debits are being created and routed properly and timely for approval.
• Analyze disputes from current and past incidents to understand the root cause and develop and implement solutions to minimize and prevent future occurrences.
• Cultivate relationships between teams such as operations, marketing, IT, and finance to align processes and procedures for the sales teams across the organization.
• Gather and analyze information across multiple functions to arrive at actionable recommendations in support of process improvement objectives.
• Assess priorities, identify conflicts, and recommend alternatives based on inquiries from the sales or cross-functional teams such as Customer Service and Operations to ensure issues are addressed properly.
• Support strategic initiatives, including growth strategies, business process improvement, and cross-functional implementation efforts with project management, process mapping, process documentation, training, and communication.
• Document sales operations processes and conduct gap analysis to identify opportunities for improvement.

Job Experience/Skills: 

•  3 years’ experience serving in a sales or customer support role.
•  Strong analytical and researching skills that enable the analysis of key business drivers, trends, and operating metrics.
•  Excellent operational and execution skills (planning, problem solving, unblocking, etc.).
•  Proven ability to work as an integral part of a cross functional team.
•  Strong cross-functional communication and collaboration skills with the ability to operate and influence across multiple levels of the organization.
•  Proven ability to build meaningful, long-term relationships with key stakeholders and external business partners.
•  Exemplary PC literacy skills in Microsoft Word, Excel, and PowerPoint.

Education: Bachelor's degree or equivalent combination of education and experience.

Equal Opportunity Employment:

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.