Why Join Us? The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Job Description: Responsible for ensuring the accurate and timely processing of prescriptions within the dispensary system, fills and prepares orders for patient pickup in the office Accurately enters patients into the dispensary system, and EMR and updates/maintains records as needed Obtains signatures from patients and processes co-pays according to company procedure. Properly handles insurance rejections, denials, and unique patient circumstances to troubleshoot for claim resolution Contact patients and/or caregivers to determine supply needs, establish refill schedules, and anticipate upcoming Office Visits Assist patients with financial assistance applications related to their prescriptions. Provides an excellent patient service experience at all times Communicates clearly and effectively both in person, via email and phone to a variety of audiences including patients, Physicians, Nursing, Administration and staff as well as PBMs and third-party claim processing groups Documents all pertinent patient communications and escalates to the Medical Provider as needed Places medication purchase orders and controls inventory by ordering as needed to meet patient demand Performs monthly on-hand Inventory and maintains an accurate count record within the dispensary system Maintains organized prescription hardcopy filing records according to state and federal laws Retrieves necessary documentation to respond to Auditing requests Ensures that all dispensary areas are cleaned regularly and free of clutter Adheres to appropriate safety and quality assurance practices and policies Complies with state and federal laws. Other duties as assigned. Eastern Connecticut Hematology and Oncology (ECHO) Associates is proud to provide expert hematology and oncology care to patients across Eastern Connecticut for over 30 years. Our goal to provide patients and their families with access to the latest treatments and resources in a personalized and compassionate manner. We are a private practice, with the benefits of affiliations with top hospitals in the area. We are independently owned, meaning the patient's needs come first. We go the extra mile to deliver outstanding, cost-efficient care, and ongoing emotional support.