6 Application Support Speicialist Jobs in Coppell, TX
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ECCO Select is Hiring an Application Support Speicialist Near Coppell, TX
Job Details
Urgent and immediate need
3 month contract
Hybrid WFH on Mondays and Wednesday
Client is located in Coppell, TX 75019 Cypress Waters Complex
Need experience with end user application support, 2-3 years
Job Description: Summary: Since the launch of the new app the client is getting a TON of calls from guests regarding app issues. It could be as simple as my password won t reset to as complicated as my gift card funds are missing and then everything in between. The team is hoping to find a resource that can be the point person for these emails, engage with guests and troubleshoot their issues, and/or escalate redirect to other internal team members. The ideal candidate needs to be a blend of guest oriented, organized, personable, yet also technical enough to be able to troubleshoot app issues. This isn't coding or design it's end user support. Manager Notes: Customer facing calls and emails-resolving and reporting issues, answering questions and escalating to the right person/department Try to resolve questions in-regards to the new launch/roll out of SK s application Able to walk customers through the process of fixing their problem and resolving issues Use MS Office, Excel, Outlook, Windows If they have QSR , restaurant, or hospitality background that is a huge plus They will be working on the digital marketing team Needs some experience working with customers directly and needs some technical background, preferably having worked answering application issues Must have excellent communication skills and great articulation and engagement skills We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Equal Employment Opportunity is The Law This Organization Participates in E-Verify |
Job Summary
Full Time
IT Outsourcing & Consulting
$42k-57k (estimate)
05/18/2024
06/07/2024
eccoselect.com
NORTH KANSAS CITY, MO
100 - 200
1995
JEANETTE PRENGER
$10M - $50M
IT Outsourcing & Consulting
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About ECCO Select
ECCO Select is recognized as an innovative technology leader providing proven IT services, solutions and staffing to meet your long-term strategic goals and your most urgent business priorities. The Company was established in 1995 and services a diverse client base. ECCO Select offers a host of specialized technology solutions tailored to each clients unique requirements. Services Offered * Consulting Solutions * Application & Software Development * Architecture * Data Management * Managed Services * Program Management * Rapid Deployment * Security * System Integration * IT Staffing & Professi...onal Services Combining unparalleled expertise as a staffing firm and our full-time consultant staff of over 200 industry experts, ECCO Select's customer-focused delivery model utilizes a broad-spectrum approach that interacts with your company at every level. This enables ECCO Select to anticipate your IT needs and delivers solutions that scale in an ever-changing technology environment. The end result is a responsive, flexible, reliable, high-quality services standard that supports and accelerates your business success. Industries Served * Energy & Resources * Financial Services * Government * Healthcare * Technology & Telecommunications * Transportation & Logistics A minority and woman-owned business, ECCO Select has earned a reputation for delivering effective communications, aligning high-caliber skill sets and providing specialized IT services. ECCO Select is an equal opportunity employer. Solutions Delivered For more information, visit www.ECCOSelect.com, or to speak with an ECCO Select IT solutions expert, email ITSolutions@ECCOSelect.com or call 816.960.3800.
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