Overview:

Role Description:

Core Responsibilities:

• The CSM is the voice of the company in their customer success role. The CSM must drive themselves and their team to have the commitment necessary to achieve a high level of success in their objectives.
• Provide the leadership, technical oversight as well as general direction, scheduling, decision-making, and problem-solving capabilities for themselves, their teams and our customers. Including the proper application of 80/20, product line simplification and commercial minimums.
• Interface with cross-functional organizational teams and key stakeholders to ensure that customer needs and regulatory requirements are met or exceeded.
• Keep abreast and identify new market trends and opportunities to leverage new / emerging technologies or products to provide a higher level of service to drive deeper account penetration and overall revenue growth.
• Inspire the team. The ideal Team Manager understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service. You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success.
• Work with the leadership team to develop and support Eberhard’s sales plan.

Minimum Experience, Skills, and Qualifications:

• Bachelor's degree or equivalent work experience
• 5 years of experience in customer service, sales, marketing, product management or operations.
• Broad process/technical knowledge in manufacturing,
• Cross-functional influence: Influenced other functional teams to ensure appropriate functional quality, direction, capacity and support.
• Strong expertise with Microsoft Office products, CRM software and ERP systems.
• Experience coaching or leading people with the ability to create and continually support people through individual development plans.
• Strong listening skills and positive communicator who understands when necessary, how to have tough conversations.
• Strong time management and organizational skills.
• Takes action on emerging issues and opportunities.
• Helps associates understand the performance bar and supports them to reach it.
• Minimal travel – 10 - 20% may be required.

Attributes & Competencies:

• Results-Driven
• Teamwork
• Initiative & Decision-making
• Analysis & Quality of work
• Written & Verbal communication
• Continuous Improvement
• Management & Leadership