Deliver comprehensive, high-quality payroll-related support to clients by providing outstanding customer service, troubleshooting issues, and producing fast & accurate solutions.

Responsibilities:

• Liaise between clients and the payroll team to assign, prioritize, and resolve tickets.
• Guide clients through the intricacies of UKG Ready, offering insights and best practices for payroll processing.
• Provide technical support in troubleshooting and resolving customer concerns, relating to payroll and UKG Ready.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and identify opportunities for additional support or training.
• Remain current on the latest UKG Ready enhancements and newly released functionality
• Maintain a comprehensive understanding of payroll regulations and compliance to provide informed support to clients. Provide payroll processing support as needed