Joining the eBay's Verticals team means you play a pivotal role in defining the shopping experience of tomorrow. We are dedicated to creating a personalized journey for our users, integrating innovative solutions that span local and global scales. Our ethos of building, accelerating, and disrupting sets the stage for our ambitions, especially within the refurbished and sustainable markets. If you're passionate about making a difference and have an interest in turning challenges into opportunities, your place is here with us!

The Operations Associate for the US Refurbished Category Team plays a crucial support role, working under the Program Operations Manager to implement the strategic vision and operational excellence of eBay’s Refurbished program. This position is pivotal in managing day-to-day administrative tasks, supporting strategic initiatives, and ensuring operational tasks align with eBay's values of sustainability and competitive service.

What you will accomplish:

• Support Strategic Initiatives: Assist in defining and performing strategic plans to enhance the US eBay Refurbished program, contributing to growth and market penetration.

• Enhance Seller and Buyer Relationships: Support efforts to foster relationships with key sellers and buyers, maximising insights to optimize our inventory and enhance the customer experience.

• Site Merchandising Management: Dedicate approximately 60% of your time to managing site merchandising efforts, ensuring refurbished products are effectively showcased to enhance customer engagement and sales.

• Performance Analysis: Help in aggregating and analyzing performance data for WBR, identifying trends, opportunities, and areas for improvement.

• Technical CRM Management: Manage the Sales Force CRM tool setup and technical account management, enhancing team efficiency and program effectiveness.

• Collaborate Across Functions: Work closely with growth advisors and various internal teams to drive program initiatives and operational success, ensuring a cohesive execution of the refurbished strategy.

• Operational Support: Provide direct support to the Program Operations Manager, aiding in various administrative and operational tasks to streamline program management and ensure targets are met.

What you will bring:

• At least one year of experience in program management and operations within the technology or eCommerce sector.

• Highly organized and meticulous, excelling at managing multiple tasks efficiently while maintaining accuracy and attention to detail.

• Strong communication skills, adept at forming and maintaining effective working relationships across multiple levels and functions within the organization.

• Analytical and proactive, comfortable with data and proactive in performing analyses and drawing insights to support decision-making.

• Adaptable and collaborative, eager to learn, thrive in dynamic environments, and contribute positively to team objectives and collaborative projects.

• Proficient in project management tools, such as JIRA, Confluence, and GDocs.

• A BA/BS degree or proven equivalent practical experience is preferred.