Eaton’s Vehicle Group Division (North America Region) is currently seeking a Division Quality Manager to join our team. This position can be based at any of the following Eaton locations: Galesburg, MI; Southfield, MI; Kings Mountain, NC; Roxboro, NC.

The Division Quality Manager will be the leader of the Quality function for Vehicle Group, North America. The primary function of this person is to drive Customer Satisfaction (external and internal) and Performance through functional leadership by defining, executing, and deploying the strategic Quality Plan for the plants, within the division. The Quality Manager is responsible for achieving established short and long-term goals for quality metrics for the division. This person is also responsible for leveraging the tools and processes of the Eaton Quality Management System (EQMS) within the operational sites to achieve continuous improvement in efficiency and effectiveness as measured through Eaton's prescribed metrics and standard assessment practices. The position provides functional support to Quality leaders in our Manufacturing Plants, consistent with the Eaton Quality Functional Excellence and the Eaton Leadership Model.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Essential Responsibilities:

• Lead our overall quality for Vehicle Group North America, managing both customer and manufacturing quality for US manufacturing facilities
• Ensure the regional Plants comply with applicable Eaton, customer and industry-specific Quality requirements by conducting the necessary audits and assessments and determine system effectiveness
• Manage customer quality
  • Deploy an effective employee communications strategy to provide updates on current business performance
  • Problem solving for known issues (with fast response)
  • Monitoring customer scorecards for quality
  • Strategic actions to implement error-proofing/controls PRIOR to customer quality issues (8Ds, assembly concerns, product failures, etc.)
  • Oversight to new program launches and proper quality controls at launch
• Manage manufacturing quality (CONC, Non-Nettable, Internal PPM)
  • Provide support to the plants plants to drive CONC improvements (Scrap, warranty, maintenance), to drive Non-Nettable inventory improvements (reducing the amount of product on quality hold) and to drive internal PPM improvements - reduce the # of defects we are catching and prevent defects from occurring
• Strategic approach to correcting manufacturing quality - quality/industry 4.0, etc.
• Manage regional improvements in key quality metrics (ZMPD PPM, LMPD, on-time PPAP, etc.)
• Responsible for Customer Satisfaction, assessments, communication, action plans, awards
• Drive Improvement Plans as needed
• Manage Plant 8Ds and Corrective Action Process to prevent Repeat Issues
• Drive and Implement Quality Strategies to achieve Customer Satisfaction (Scrap reduction, RPFMEA, LPAs, SPC)
• Manage Customer Requirements and support New Program launches
• Ensure product changes align with Customer Requirements (Deviations, ECOs, SCRs)
• Divisional Metrics: Warranty reduction, ISO/IATF Certification
• Supplier Metrics: SPC, Pass Through Characteristics, Weak Detection, Touchpoints
• Ensure Compliance to Special Processes (Heat Treat, Plating, Welding, etc.)
• Manage High Severity Customer Quality Escape within region
• Quality oversight for APQP (Phases 4-6) for ProLaunch NPD
• Support definition of critical to quality elements of product/process
• Mitigate risks associated with potential failures with Program Mgmt, APQP Engineer
• Responsible to manage the development and competencies of the plant quality managers and direct reports
• Ensure sufficient quality support to meet customer satisfaction requirements
• Directly interface & engage Plant OpEx and quality managers to drive systems and quality practices improvement

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required Qualifications:

• Bachelor's degree from an accredited institution required
• Minimum 10 years of quality/manufacturing experience
• Minimum 5 years of direct leadership experience
• Must be legally authorized to work in the United States without company sponsorship
• No relocation is being offered for this role. All candidates considered must reside within 50 miles of one of the following Eaton locations: Galesburg, MI; Southfield, MI; Kings Mountain, NC; Roxboro, NC.

Preferred qualifications:

• Master’s degree or Engineering background preferred

Position Criteria:

• Strong problem-solving skills (Shainin, 6Sigma)
• Excellent verbal and written communication skills
• Understanding of quality core tools and IATF:16949 requirements
• Cross functional team builder
• Results driven

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Quality

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time