AutomotiveServiceAdvisor

AlbanyHonda

Putyour natural knack for pleasing people to work! If you can makecustomers feel welcome and confident that their needs are being metthen our dealership may be your next career home.

We need more thanan Assistant Service Manager; we need an expert in the art andscience of customer servicesomeone who is equally as comfortablegreeting customers as they are scheduling appointments and actingas a liaison between our customers and our service techs.

JobResponsibilities

• Attitude is everything greetservice department customers promptly andcourteously
• Listen to each customer andclearly articulate repair needs totechs
• Upsell recommended / additionalservices using lowpressure highintegritymethods
• Provide accurate estimates ofrepair / maintenance costs
• Adherence to dealershippolicy on customer vehicle care andoperation
• Follow up on each repair andkeep customers informed ofprogress
• Sell and manage extendedwarranties
• Notify customers whenvehicles are ready for pickup
• Review and explain repairsand associated costs withcustomers
• Handle minor customerconcerns andcomplaints
• Keep Service Manager informedof all problems and potentialproblems
• Maintain CustomerSatisfaction Index (CSI) scores in accordance with dealershipstandards

Requirements

Experiencepreferred but notrequired

Benefits

Compensation is based onexperience.

Ourcompany maintains a strong policy of equal employment opportunityfor all associates. We hire train promote and compensate associateson the basis of personal and professional competence and potentialfor advancement without regard for race color religion sex nationalorigin age marital status disability or citizenship as well asother classifications protected by applicable federal state orlocallaws.

Experience, education and prior sales training are aPLUS.

Last updated : 2024-04-27