Eastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to connecting skilled professionals with rewarding opportunities. Eastridge Workforce Solutions is partnering with a premier law firm for tech and life sciences companies in its search for anAudio/Visual Support Specialist who will be responsible for all aspects of audio/visual equipment, including design, setup, preventive maintenance, troubleshooting and end-user support. For immediate consideration, apply today.

Job Description Summary:

The Specialist will oversee the daily schedule of all audio/visual setups and staff projects with the appropriate IT Support Analysts. This position will also support the investigation and diagnosis of incidents related to audio/visual issues as escalated by the Desk team and/or personnel.

Job Description:

• Responsible for the management of audio/visual equipment and all related functions.
• Preventative maintenance of audio/visual equipment, including but not limited to:
• Software/firmware updates to videoconferencing units
• Consulting with third-party support on hardware upgrades
• Integrating new equipment into existing conference rooms
• Oversee the setup for all internal meetings/videoconferences: set up laptops for presentations and conferences.
• Troubleshoot computer and videoconference equipment if malfunctions occur.
• Setup, video record and edit events as assigned by management.
• Collaborate with other members of the IT team, especially Service Desk staff, to resolve tickets/issues.
• Collaborate with the Facilities, Marketing, Professional Development, and other departments to set up for conferences and meetings as required.
• Provide computer, network, and software support to the end-user community via telephone, email, remote access, or in-person.
• Install application software based on corporate standards and end-user requirements.
• Record activities in the firm ticketing system.
• Performs other related duties as assigned.

Desired Skills and Qualifications:

• 3 years of experience in an AV and/or computer service role dealing directly with end-users;
• 3 years of experience using computer hardware and software focused on Microsoft technologies.
• Bachelor’s degree in IT or relevant field preferred.
• Strong communication and interpersonal skills: the ability to communicate with internal and external clients effectively in person as well as verbally or in writing in a courteous and tactful manner. 
• Possess exemplary customer service skills to provide white glove support to internal and external clients.
• Ability to work with a variety of videoconferencing equipment, computer desktop and notebook hardware, including laser printers, flat panel monitors, cabling, connectors for networking and peripherals.
• Diagnose and repair videoconferencing and computer hardware by contacting the vendor when necessary.
• Ability to work in a fast-paced environment while multitasking and organizing tasks based on priority and urgency is key. 
• Strong knowledge of desktop applications from the Microsoft Office family and Windows 11.
• Strong video editing and AV coordination skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to quickly learn and support new technologies.
• Manage confidential information.
• Ability to function in a team environment. 
• May perform other duties as assigned including travelling to other offices to cover absences or relief to equalize peak work periods or otherwise balance the workload.
• Must be able to work a “flexible schedule”, sometimes on short notice, including overtime, early mornings, evening, and weekends as necessary to meet client and firm needs.
• Must have a “can-do” work style and excellent follow-through skills.
• Must be proactive and an independent thinker.

Benefits and Compensation Details:

• Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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