Job Title: Seasonal Visitor Services Frontline Staff for Summer Evening Programming

Job Type: Seasonal Part Time, Hourly

Department: Summer Evening Programming

Reports To: Senior Manager, Site Operations and Specialist, Operations

Effective date: Late May/Early June, 2024 for training and season is Friday and Saturday June 7, 2024 until end of July 2024 from 5:30pm – 9:30pm and July 3, 2024 from 5:30pm – 10:30pm.

Job Summary:

Seasonal Part-time Visitor Services Staff responsibilities include, working in Eastern State’s admissions area, museum store, as well as the orientation points and onsite positions. They ring up admissions and merchandise, greet visitors, help direct visitors and answer their questions, explain various programming options, perform basic maintenance and upkeep of several locations, and uphold safety and security standards.

Key Responsibilities:

Operations: Seasonal Part-time Visitor Services Staff are expected to uphold Eastern State’s high standards for safety. Daily responsibilities include upkeep and organization of the spaces onsite as well as storage areas.

Customer Service: Seasonal Part-time Visitor Services Staff provide exemplary customer service to visitors. They ring up admissions and merchandise, greet visitors, help direct visitors, answer their questions and explain various programming options.

Cash Handling: Cash handling responsibilities include counting a drawer, following policies and procedures related to ringing up purchases, handling voids and handling credit cards.

OTHER: Carries out other such duties as may be assigned or requested.

Required Skills/Abilities

• Familiarity with point of sale systems and basic cash handling procedures.
• Basic knowledge of Eastern State’s history is required.

• Strong communication skills.
• Be able to work in a fast paced environment.
• Maintain the organization’s commitment to excellent customer service and programming.
• Committed to diversity, equity, inclusion and belonging.
• Able to work evenings and weekends.

Education and Experience

• Cash handling experience required.
• Retail experience preferred.

Physical Requirements

Eastern State Penitentiary Historic Site is a ruin and working conditions are not always ideal; Seasonal Part-time Visitor Services Frontline Staff spend their workday in outdoor conditions regardless of weather.

• Able to lift items up to 30 pounds.
• Able to move through crowded public spaces easily.

Starting Salary: $16.50/hour

Deadline to apply is May 16, 2024.

About ESPHS:

Eastern State Penitentiary Historic Site is a museum interpreting the legacy of American criminal justice reform from the site of the world’s first penitentiary. The facility pioneered the large-scale use of solitary confinement in the early 19th century and housed approximately 85,000 people during its 142 years of operation. The building itself was an architectural wonder: it had running water and central heat before the White House, and its revolutionary wagon-wheel design has been copied by more than 300 prisons around the globe. Although the prison now stands in ruin, its story remains relevant today.

Today, Eastern State Penitentiary attracts hundreds of thousands of guests from around the world each year to explore the site’s fascinating past and contemplate some of the most critical issues facing our nation. Its innovative public history program draws connections to contemporary justice reform through an approach that values multiple perspectives, amplifies marginalized voices, and respects a broad range of visitors’ interests and learning styles.

Eastern State Penitentiary Historic Site, Inc. is a 501(c)(3) Nonprofit Corporation that operates the penitentiary, a National Historic Landmark, as an historic site and museum.

Commitment to Diversity:

We strongly believe in the power of diversity, equity, and inclusion. We recognize that a diverse workforce brings together unique perspectives, experiences, and talents, leading to increased creativity, innovation, and better decision-making. As such, we actively seek out and value job applicants from all backgrounds, races, ethnicities, genders, sexual orientation, ages, or disability. Our commitment to DEI extends throughout our hiring process, ensuring equal opportunities and fair treatment for all candidates. We firmly believe that by fostering a diverse and inclusive workplace, we can create a stronger, more vibrant, and more successful organization.

Equal Opportunity Employer Statement:

Eastern State Penitentiary Historic Site, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.