CLASSIFICATION TITLE: Consumer Services Specialist III
POSITION TITLE: Health Navigator
General Statement of Responsibilities:
This non-professional level (FLSA Non-Exempt) position has the responsibility for assisting with the development and implementation of health navigation services provided by the Eastern Shore Community Services Board.
General areas of responsibilities include:
?Address barriers including access to behavioral health care, funding resources or lack thereof, poor health literacy, transportation, childcare and other barriers to successful service engagement.
?Build effective working relationships with consumers, helping to support, educate and assist patients to navigate the complex behavioral health care and social support systems. To navigate these systems, the health navigator will work effectively with consumers, multidisciplinary care providers and community partners to identify the consumers’ support needs and facilitate access to appropriate resources to meet these needs.
•Reduce health disparities, improve patient engagement with their health, enable patients to get the care they need, improve health outcomes and effectively manage health care and service costs.
In carrying out position responsibilities, the incumbent reports to and receives supervision from the Case Management Supervisor. The incumbent is required to exercise sound judgment, demonstrate initiative, maintain confidentiality, sustain intra- and inter-organizational working relationships, and develop and maintain sound, quality and well-organized health navigation services.
MAJOR DUTIES:
· Work directly with Finance, Grant Management, and Treatment Teams to ensure consumers are able to navigate service fees and connection with community social resources to support identified needs determined by the consumers’ care plan;
· Provide individualized engagements with consumers by responding to referrals from MHOP/SAOP to assist/prompt consumers’ successful engagement or re-engagement with treatment services.
· Work collaboratively with the Prevention Coalition Coordinator and participate in the Community Coalition, Community Partners of the Eastern Shore meetings in order to build access to community resources and relationships with health, social and human service providers to facilitate successful consumer engagements;
· Participate in meetings of the Finance and Grant Management Team, Rapid Response Team, Case Management and Treatment Teams and Medication Assisted Recovery Team to ensure viable pathways to receive consumer referrals, facilitate access to resources and effectively communicate consumers’ needs and progress;
· Provide timely and appropriate written documentation of services in accordance with Board, federal, state, and licensure regulations;
· Collaborate with Data Management, Finance, Grant Management and Treatment Managers for the collection and compilation of demographic, programmatic and attendance data for reporting;
· Complete Consumer Monitoring Notes whenever a service is provided to a consumer.
· Develop process for submitting applications for community support services, securing identified service needs, and funding resources as needed;
· Ensure service payment sources are appropriately coded in the data collection system;
· Attend in service training activities (conferences, seminars, etc.) related to position requirements;
· Perform such other position-related duties as directed by the Case Management Supervisor and/or Executive Director.
QUALIFICATIONS:
The incumbent should have position related experience with the population served and/or experience assisting with the coordination of financial support and health, social and human services as well as possess the following knowledge, skills, and abilities.
Education/Credentials: Bachelor’s degree in a health-related field preferred and/or Board Certified Community Health Worker (CCHW); Board Certified Patient Advocate (BCPA). Work experience may substitute for degree and/or credential.
Basic Knowledge (s) of: Aspects of healthcare and social systems. Navigation of community resources and consumer service support.
Skill (s) in: Implementing data collection and reporting; data entry; and effective communication with individuals with behavioral health disabilities in order to provide a caring and compassionate engagements; critical thinking and problem solving.
Ability (ies) to: Creatively develop processes for banking and tracking resources; effectively communicate in oral and written form; interface with other teams, local agencies and represent the ESCSB in a professional manner; demonstrate initiative and work independently; maintain confidentiality; and sustain effective inter- and intra-agency working relationships.
HIPAA Access Level: 0=no access to consumer/employee/contractor information
ORGANIZATION LOCATION:
EXECUTIVE DIRECTOR
DIRECTOR OF CLINICAL SERVICES & QUALITY IMPROVEMENT
COORDINATOR OF COMMUNITY MH REHABILITATIVE SERVICES
CASE MANAGEMENT SUPERVISOR
HEALTH NAVIGATOR
SALARY &/OR HOURLY RATE RANGE: Classification Level VII
