Job Overview: We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will be responsible for providing exceptional customer service and coordinating service requests at our dealership in . This is a full-time position with competitive pay and benefits. Responsibilities: - Greet customers and assist them with their service needs - Listen to customer concerns and accurately document them - Provide estimates for service repairs and communicate them to customers - Schedule appointments and manage the service calendar - Coordinate with technicians to ensure timely completion of repairs - Keep customers informed about the status of their vehicles - Process payments and handle cash transactions - Maintain accurate records of service orders and invoices Requirements: - Strong customer service skills with the ability to effectively communicate with customers - Knowledge of automotive maintenance and repair processes, including oil changes, tire services, shocks/struts, and diesel engine repair - Ability to align customer needs with appropriate services - Excellent organizational skills with attention to detail - Cash handling experience is preferred - Familiarity with dealership operations is a plus - Mechanical knowledge is an asset If you are passionate about providing exceptional customer service in the automotive industry, we encourage you to apply for this position. Join our team and contribute to our commitment to excellence in service delivery. Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

Job Type: Full-time

Pay: $54,279.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to Relocate:

• New Bern, NC 28560: Relocate before starting work (Required)

Work Location: In person