Full time, 40 hours per week with benefits
Located: Willimantic, occasional regional travel, and remote as needed

Position responsibilities include:

• Engaging with Job Center customer inquiries via remote platforms (e.g.; telephone/text, email, video call or web-based chat).
• Requires independently handling of any related customer service issues.
• Responsible for providing Job center and partner program information.
• Conducting Job Center and Program-specific information sessions both in English and in Spanish, both in group workshop settings and individual meetings (delivered in-person or via virtual tools such as Zoom).
• Executing eligibility reviews, calculating income sources, and collecting requisite documentation.
• Ensuring that all program assistant operations are carried out in an organized, timely, and efficient fashion. 
• Completing virtual service delivery, maintaining virtual database information, and assisting with digital tools.
• Supporting Case Management peers in executing program tasks as assigned.
• Other duties as assigned.

Required qualifications:

• Associates Degree plus one year of related work experience or a H.S Diploma plus five years of related work experience. (will consider reasonable alternative combination of education and experience)
• Excellent customer service and communication skills, verbal and written, including de-escalation skills
• Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds
• Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment
• Competency with Microsoft Suite and Google Workspace 
• Capacity to maintain alphabetical filing systems, both physical and electronic
• Public Speaking and presentation skills for group workshops.
• Maintaining security of Personally Identifiable Information and knowledge of ethics and confidentiality surrounding sensitive information.
• Time/Task management and the ability to work independently 
• Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation

Preferred Qualifications:

• Knowledge of One Stop center services, partners and programs, career planning resources, job development and the business community in Eastern Connecticut. 
• Bilingual in English/Spanish 
• Knowledge of Zoom and Docusign

At EASTCONN, we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply, including those who may not meet every listed qualification. Your passion, drive, and perspective are what matter most to us.

As an EEO/AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies.

AA/EOE

M/F/D/V