Overview

East West Bank is seeking a Branch Support Specialist. The Branch Support Specialist will be responsible for providing exceptional level of service to internal customers and other Department within the bank.

Responsibilities

• Performing accounting and / or GL reconcilement tasks
• Respond to branch inquiries regarding bank products and services, transaction requests and

account maintenance related to their account.

Utilize active listening, express willingness to help, identify customer needs and deliver

courteous, professional service in a manner reflecting positively on East West Bank.

Obtain a comprehensive knowledge of all East West Bank systems, products and services

applicable to target customer segments as well as general information required to answer

customer questions, support customer inquiries about our online banking.

• Handle customer's Inquiries clearly via phone and email
• Operate with little supervision and exercise independent judgment in completing assignments

Qualifications

• Banking Back Office Operations experience within a banking Institution required
• FIS IBS Insight systems experience is a plus
• Minimum 3 years of back office operations banking experience
• Collaboration / People skills
• Integrity / Dutifulness
• Available to work overtime as needed
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills
• Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle

multiple tasks simultaneously

• Proficiency in Microsoft Word and Excel programs
• Detail oriented with strong organizational skills
• Adhere to policy and procedures and attendance requirements
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills

Compensation

The base pay range for this position is USD $22.00 / Hr. - USD $26.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.

Last updated : 2024-05-25