Overview

The Loan Servicing Specialist IV is responsible for the more complex activities within Loan Servicing with all related research and compliance with applicable laws and regulations.

The position may be responsible for Loan Sales / Purchases and its Investor Reporting. The position may include responsibilities for the troubled debt transaction processing including restructuring, charge-off, non-accrual and shadow accounting.

Responsibilities include research and monitoring in any of the activities relating to Loan Servicing such as; Tickler Monitoring, Credit Bureau reporting and disputes, loan restructuring, IRS reporting, etc.

Responsibilities

• Process all activities related to Loan Sales and Purchases, this includes but is not limited to booking of the transactions, establishing premium or loss, perform on going G / L reconciliation and settlement of new purchases and sales and on going remittance with all investor reporting.
• Process charge-off entries and its related entries to ensure proper shadow accounting in the bank’s G / L and loan recoveries.
• Monitor on-going Loan ticklers and process necessary transactions and maintenance to ensure data integrity and proper accounting for the loan terms and conditions.
• Monitor on going exception reporting related to Fees, Billing, loan structure, Credit Bureau reporting, etc.
• Research complex transactions related to activity impacted by highly regulated processes, such as; SBA, Credit Bureau reporting, Accounting principles, etc. .
• Respond to all customer inquiries with dispute to Credit Bureau, and other elements related to the loans.
• Reconstruct loans with customer and / or banking officer dispute.
• Provide guidance to junior loan servicing specialist to process loan adjustments or may process upon research result.
• Provide guidance and training to other Loan Servicing Specialist
• Provide guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc.

for proper reporting and servicing of loans.

• Review existing procedures and enhance / create as necessary to ensure on going compliance
• May provide User Acceptance Testing on the loan System based on new products and / or processes
• Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
• Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA / BO, etc.

and ensure compliance with all applicable procedures, State and Federal laws.

Perform other duties as assigned

Qualifications

• Bachelor Degree in Finance or Accounting Degree preferred, or equivalent work related experience
• Minimum 7 years of experience in the Loan Servicing Industry
• Knowledge of BSA / AML / OFAC Laws / Regulations, understand how these obligations relate to his / her role, and comply with these laws and regulations
• Knowledge of Credit Bureau Reporting
• Loan system experience required
• Proficient in Microsoft Office with advanced Excel skills required
• Excellent written and verbal communication skills required
• Good organizational, analytical and problem solving skills
• Ability to handle multiple tasks with excellent attention to detail
• Ability to organize and maintain a high volume work environment
• Ability to adapt quickly to changes and perform in a fast paced environment
• Ability to build effective relationships as needed to effectively address issues and obstacles

Compensation

The base pay range for this position is USD $28.00 / Hr. - USD $33.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.

Last updated : 2024-05-21