We are seeking outstanding Scheduling / Medical Record Coordinator to join our team.

Position Summary:
The Scheduling / Medical Record Coordinator reports to the Sr. Manager of Operations and is responsible for managing multi-line, high volume calls, accurately review medical records and schedule patients for multiple surgeons. In addition, building relationships with referring practices will be an essential role while also verifying patient insurance.

We offer a comprehensive benefit package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.

Essential Job Functions:

• Prepares, maintains, and monitors schedule for multiple providers.
• Resolves scheduling conflicts by filling canceling and rescheduling appointments to assure schedules are full.
• Produces and process schedules and reports as they are requested by administrative staff.
• Exercising or carrying out a variety of duties and responsibilities as required
• Ensuring the integrity and accuracy of all information held on the scheduling system and related intranet applications.

Qualifications and Skills:

• Completion of high school or equivalent.
• Previous scheduling experience (preferable in the medical or dental field).
• Proven track record of growth or improvement within your position.
• Experienced with customer service techniques.
• Superior communication skills.
• Ability to multi-task in a fast-paced environment.
• Must have computer skills; be proficient with Microsoft office software.

Education and Experience:

• Minimum high school diploma or equivalent.
• Minimum of 2-3 years’ of previous experience in dental front office and direct customer service

We invite all qualified candidates to apply by emailing their resumes. No phone calls, please, as we are busy taking care of patients, our first priority. (Phone callers will be disqualified; but please feel free to email.)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic

Dental specialties:

• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Dental Experience: (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Knoxville, TN 37918: Relocate before starting work (Required)

Work Location: In person