SUMMARY: The Assistant Manager makes a difference in the lives of pets by inspiring, leading and motivating others to perform at their best every day. It is your responsibility to create an environment of kindness and empathy towards pets, help spread our message, and employ effective processes. The Assistant Manager will be able to run the store in the absence of the District Manager. The Assistant Manager will assist in managing and promoting all aspects of the business: buying, selling, pricing, merchandising, training, and managing the store staff, in order to meet and exceed the store’s sales and financial goals.

DUTIES AND RESPONSIBILITIES

Performs Manager duties in the absence of the District Manager:

• Maintains loss prevention, cash register, open/close procedures, daily and monthly accounting and reconciliation functions while also monitoring labor efficiency including timecards.
• Processes shipments, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Provides direction and supervision to Retail Store Associates to ensure the day-to-day tasks are being carried out.

Supports all aspects of store operations to achieve performance objectives established for the store in areas of customer engagement, productivity, presentation, payroll, inventory, etc.

Seeks out and builds community partnerships with animal welfare groups and related business partners.

Accurately updates and completes paperwork, reporting and POS transactions.

Support the District Manager to effectively and efficiently onboard, train, coach, manage, and motivate a team of pet enthusiasts in building customer relationships, store operations, merchandising.

Maintains continuous and open communication with the District Manager on all aspects of the store operations.

Ensures compliance with all company policies, procedures and directives.

Enters information in the system regarding the customer and specific information for their pet such as, but not limited to; the pet’s name, dietician restrictions, products recommended, and samples provided if applicable.

Approaches and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.

Coaches and leads team members through continuous training to provide an exceptional guest experience.

Organizes and implement special events and promotions in store.

Ensures environment for staff and shoppers is vibrant, organized, and maintained while executing clearance strategy and assisting in inventory counts

Performs all other duties as assigned.

SUPERVISOR RESPONSIBILITIES:

Retail Sales Associate

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate); two or more years of retail experience and at least one year of retail managerial experience; or equivalent combination of education and experience.
• Language Skills – Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
• Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office. The individual must be able to operate a computer information system and input specific customer details.
• Other Qualifications - Must be able to work evening, weekend shifts, and holidays.

COMPETENCIES:

• Attendance- Attendance refers to the consistency that an employee shows up to work on time for work and completing their normal work hours.
• Customer Service- Is dedicated to meeting the expectations and requirements of customers. Establishes and maintains effective relationships with customers and gains their trust and respect. Identifies customer needs and explains services clearly. Handles difficult situations.
• Sales and Financial Goals-Ensures the store is meeting or exceeding set sales goals. Operates store in order to maintain all expenses.
• Sales Skills- Refers to the ability to bring sales opportunities to closure or drive incremental revenue. Qualifies sales opportunities in terms of customer's needs, funding, competition, decision-making process and criteria.
• Management Leadership- The ability to guide, direct, or influence people. Enables co-workers to grow and succeed through feedback, instruction, and encouragement. Exhibit strong strategic, operational and decision making skills.
• Priority Setting - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Can marshal people and resources to get things done while orchestrating multiple activities at once. Uses resources effectively and efficiently.
• Communication- The ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual frequently moves about the store to monitor the associates work, engage with customers and check productivity. The individual constantly interacts with customers with employees to answer questions, resolve issues, and contribute to a welcoming environment. The individual occasionally will move product, position themselves close to the ground, and view products overhead to evaluate product levels, stock, and assist customers to find merchandise. The individual constantly comes in contact with different animals on a daily basis. The individual is responsible for moving up to 30 pounds of product. This individual occasionally wheels and distributes heavy products to customers by using a cart.

WORK ENVIRONMENT:

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate, but may occasionally be exposed to loud equipment. The individual frequently works in a controlled climate. The individual is frequently exposed and caring for animals throughout their role.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 28 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Retail management: 2 years (Required)
• Pet Store: 2 years (Preferred)

Work Location: In person